Let me help you with your Klic-N-Kut! This site provides
support for all models of Klic-N-Kut cutters and associated software (KNK Studio, ACS Studio, Make The Cut). You will find links to videos, drivers, software updates, user manuals, and support groups. I also provide
guidance on selecting the best KNK model for your needs, so feel free to contact me directly with your questions:
smccauley45@cox.net.
In the store at this site, I sell
Make The Cut, phone classes and
detailed software videos to help customers master specific topics in KNK, ACS, and MTC.
Also, I am an
affiliate seller for KNK USA. If you appreciate the content of this web site, please shop at my store or use the links here to shop at KNK USA:
Need some inspiration? Check out the Team KNK blog where 12 talented KNK owners present never-before-published creations made with their cutters.
Team KNK New projects are posted every Monday, Wednesday, and Friday.
Digital Die Cutting: More fun than anyone should have with a piece of paper!
Hello Sandy
I purchased a Falcon cutter about 2 years ago I only used it a few times it has been boxed like new I changed my computer so I can’t remember how to make it work the acs dongle will not do anything in my new computer. Please help me I went back on the site where I purchased it and the contact number is out of service.
Thanks in Advance for any help you can offer.
Darlene
I am very happy to help you! Because the Falcon is a high force version of the KNK Maxx, start with the information here and definitely watch all of the videos:
http://www.iloveknk.com/wp-content/uploads/Info/NewKNKOwnersGuide.pdf
At any point, if you run into a problem, email me and I will help you.
Hi Sandy, hope you are doing well. I have been on your support site getting a little training! When I go into your cutting files and click on any file eg anniversary my computer opens the file win word(?) and it looks like greek! am I diong anything incorrectly?
thanks
Dianne
For some reason, on your computer, Word has been associated with the file type. For now, RIGHT click on the file and you should get an option to save to your computer. Then, when you have it on your computer, locate it using Explorer, RIGHT click, and then select Open With. You’ll be able to browse and fine the software program and then mark a box to make it the default program to open those types of files. Email me at smccauley45@cox.net if you continue to have problems.
Thank you Sandy, worked perfectly
Hello sandy!
Hoping you can help me with my knk element issue. I am using windows 7 and had to recently restore it a re-install everything. The knk was working fine before the restore (after some driver tweaks an patches). However, now I keep getting a cadlink error message after the machine makes a few cuts. Do you have any troubleshooting suggestions? Any help would be greatly appreciated!
You have a dongled version of KNK Studio, yes? Do you have the dongle plugged in and the light is on? When you re-installed KNK Studio, did you copy and paste YOUR two Products files to the installation folder?
Yes, I do have a dongled version. The dongle is plugged in and the light is on. I did copy and paste my product files into the installation folder. It’s bizarre because it works for 10-15 seconds, then stops cutting and I get the cadlink error message.
Go to Help>About Klic-N-Kut. What is the Production Date? Do you have any other versions of KNK installed on your computer?
It’s KNK Studio Element version 8.0 Revision 1. Production date: Nov 25 2008. I only have one version installed on my computer right now. I have been doing some troubleshooting research on the cadlink site as well. I can’t find signlab anywhere on my computer, and I’m thinking this might have something to do with it. What are your thoughts?
Our version is called KNK Studio, so you’re fine there. Do this… shut down the computer and change the USB port for the dongle. Make sure it’s snugly plugged in and then start up your computer again. See if you still have the same error after trying 10 or so steps. If you do, then please email your dongle number to me (the number ending in H) as well as the two Products files you currently have saved in c:\Klic-N-Kut Studio. My email is smccauley45@cox.net.
The restarting and moving the dongle did not solve the problem. I just sent you an email with all the dongle info and product files.
Thanks!
So, I completely uninstalled KNK and the driver, and started from the beginning. It seems to be working fine. So far so good. Thank you for your help in troubleshooting this with me!
Good news!!!! : )
Sandy,
Inoticed in one of your videos that you were using an adjustable bladeholder. Can you tell me where I can purchase one.
Thanks,
Rich
That’s a measuring system that one of the Zing owners designed and then provided as a PNC file. I printed mine on printable vinyl sold at KNK USA but you can use anything that will attach to your blade holder. The file is called Zing Number Sys and you can grab it here:
http://www.iloveknk.com/FreeFiles/MTC/
I just arbitrarily wrapped the number tape around the outside and then I retracted my blade until I could JUST feel the tippity tip of the blade. I decided to make that “0″ and so I put the arrow sticker on the top of the blade holder at that spot.
Note that the top revolves multiple times so you still have to roughly how much blade you need exposed. But for those who are really struggling with precision, this can be a useful tool.
Thanks Sandy – I am using a Groove-e but will adapt it.
Hi Sandy
I’ve started using MTC more for designing but I keep running into a problem when sending to cut to my Eagle. My designs will start off beautifully and then the cutter will have a little ‘hiccup’ and either drop down or shift up a bit and continue to cut the design. Have you encountered this before? I watched your videos on where images will cut and I believe I have all the settings correct, especially the WYSIWYG but it’s not cutting so WYSIWYG
I understand you have contacted KNK USA… which would have been my recommendation. It doesn’t sound like a software issue and definitely not a user issue! Hopefully Ron or Chad will have an easy repair solution for you.
I have KNK Zing and Sandy you have helped me before to get my cutter working. I did have success but now it will not cut again. I have downloaded the update for MTC and the Zing update. The screen appears that it is reading the design and sending it to the cutter – the window bar shows the info being sent but the Zing does not respond at all. I tried to cut something with my Artisitic software and it did work using that program. What is going on, why can’t I get the Zing to cut from MTC?
Mary, I’m so sorry for the delay. I’m scrambling to get things finished before I leave tomorrow morning. First off… is the Green connect light on? Is the same COM Port assigned as is working in AC? They would use the same port.
Sandy,
Thank you again. The COM port for the Artistic was COM 5 and on the MTC it was COM 3. I did change the port to 5 and now it works. Very good advice on the first attempt to fix the problem. You are very valuable to KNK and MTC.
Have a nice trip.
Mary Miller
Good news!!! Glad it work that easily.
I have just bought a klic-n-kut machine. The store I purchased it on says its a maxx air but the machine doesn’t have air on the machine, is this correct? Also the machine didn’t come with a cutting mat.
Hi Sonya,
The Maxx Air should have come with a cutting mat gridded at 13″ x 22″. It’s also important to use our mats because they are much thicker than regular ones. Please contact your store and insist about getting one. The boxes and machines themselves all say Maxx. It’s on the ones shipped here in the US that get an “Air” label added. The way to know, for sure, that you received a Maxx Air are the following: (1) When you turn it on, it should say KNK Maxx (the older models say ACS) (2) The maximum force (f) should go up to 255. The older Maxx only went up to 160. (3) You should be able to set the speed between 1 and 800 in small increments. On the older Maxx, the minimum speed was 50 and only went up to 600. (4) Press the Menu button and keep pressing. There should be 6 windows in total. On the older Maxx, there were only 3 or 4, depending on the model. Hope this helps!
Sandy
I have a KNK MAXX 15″ and using the studio software, when I down load a pdf file or picture and copy it to a knk file after it is vectored, I do not get the complete picture. I only get part of it. like on an “AC” that is welded, the center of the A is not there and that goes with other pictures that I try to do.
is Make the cut a better software to use for what you see is what you get
thank you
Hi Byron,
I’d like to check this out. So, I’ll be emailing you about getting both the PDF and the resulting KNK file. Make The Cut is a great program for importing files but there can be problems with PDF’s since they can essentially be made from any program. Any given PDF can be a vector, a raster or a combination. Sometimes PDF files import with invisible shapes and/or duplicated shapes. Occasionally, they will import with shapes that cannot be broken up into individual paths. You just never know. That’s why seeing the one you’re trying to import will greatly help me in figuring out what’s going on.