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About Sandy McCauley
Digital Die Cutting: More fun than anyone should have with a piece of paper... or vinyl, plastic, fabric, iron-on, foil, and more!

Purpose of I Love KNK.com

This web site provides support, comparisons, software, videos and other information related to the Klic-N-Kut digital die cutters. If you are just now learning about Klic-N-Kut, check out the Klic-N-Kut Info section of this site. If you are a current KNK owner and need some help, check out the Support section of this site.

My Store

In the store at this site, I sell KNK Studio software videos.

Affiliate Links

I am an affiliate seller for:
* KNK USA
* Scrappy Dew's SCAL Video Training If you are an owner of SCAL and need help, I highly recommend this program which includes over 4 hours of online videos you can watch at your leisure.


Ideas

Need some inspiration? Check out the Team KNK blog where talented KNK owners present never-before-published creations made with their cutters. New projects are posted several times per week.

Testimonials

♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥

I cannot say enough good about Sandy and Chad for helping me this weekend! Stellar customer service. Great customer service will separate you from your competitor and grow your company!!! Thank you so much!

Patti P


Click here to read another testimonial.

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Sure Cuts A Lot 4 AND 5

Make The Cut

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545 Comments

  1. Sandy McCauley

    Do you have the tables? If so, there’s a chance that when you attached them, the right side ended up higher than the left. There’s enough wiggle room when tightening the thumbscrew to allow this to happen. So have a look at your tables and see if they need to be leveled a bit, which should only take a few minutes to do.

  2. Mike D

    How come my orbit is cutting just fine on the right side but barely even touches the vinyl towards the left side?

  3. Mike

    Thanks I may have some time next week to make adjustments.

    Sandy McCauley on July 14, 2018 at 4:48 pm

    Definitely increase the blade offset. I currently use 0.35 with the red blades. It’s not unusual for the offset to vary between blades. Most of the time it’s not a problem because customers aren’t cutting 90 degree corners. But in applications like yours (and I also design and cut popup cards), I will simply adjust the offset, if needed. Try adjusting in 0.05 increments.

    Regarding the accuracy of the PNC, when you recalibrate are you able to get perfect results? I recommend using 4 arrows near the 4 corners of the page and the focus calibrating the one that cuts first. Once it’s perfect, then see if the other three are off. If they are, that’s a cutting issue and it can be caused by a number of things. Since you’re experienced at PNC’s, I won’t list things like too fast of a speed or too much blade exposure dragging the mat. But I will mention that one time, I discovered that my pinch wheel and grit shaft on the left side had adhesive and that was causing my shapes to be a bit wonky. Once I thoroughly cleaned them with a lint-free cloth, isopropyl alcohol, and some tweezers, the problem was corrected. I don’t know that’s the issue in your case but just an example of another possible cause.

    Don’t hesitate to report back to Chad that your Zing is not performing as it should.

  4. Sandy McCauley

    Definitely increase the blade offset. I currently use 0.35 with the red blades. It’s not unusual for the offset to vary between blades. Most of the time it’s not a problem because customers aren’t cutting 90 degree corners. But in applications like yours (and I also design and cut popup cards), I will simply adjust the offset, if needed. Try adjusting in 0.05 increments.

    Regarding the accuracy of the PNC, when you recalibrate are you able to get perfect results? I recommend using 4 arrows near the 4 corners of the page and the focus calibrating the one that cuts first. Once it’s perfect, then see if the other three are off. If they are, that’s a cutting issue and it can be caused by a number of things. Since you’re experienced at PNC’s, I won’t list things like too fast of a speed or too much blade exposure dragging the mat. But I will mention that one time, I discovered that my pinch wheel and grit shaft on the left side had adhesive and that was causing my shapes to be a bit wonky. Once I thoroughly cleaned them with a lint-free cloth, isopropyl alcohol, and some tweezers, the problem was corrected. I don’t know that’s the issue in your case but just an example of another possible cause.

    Don’t hesitate to report back to Chad that your Zing is not performing as it should.

  5. Mike

    Sandy,
    To follow up, eventually my Zing unit made it there and back from accugraphics. Chad’s best guess is the original blade holder was the problem. He included a replacement blade holder. On return I used the Zing as-is to complete a pop-up card (.25 offset). The registration was noticeably off and the cuts were off square and crooked. I have recalibrated for this replacement holder (using the arrow) though the the corners are still rounded (.25 offset). For the pop up cards I use 48lb and 27lb paper. When recalibrating I used 20lb paper. All speeds are 11 & 11. Everything I do with the Zing is PNC. I place a pdf, landscape, which includes 3 registration dots. The cutting templates are built in Adobe Illustrator and saved to pdf. For any color layouts I used Adobe Indesign and print either to 48lb or 27lb paper with 3 registration dots at the corners. All is to 8.5×11 sheet size. This latest card is a congrats which opens to a crib shape which is fitted together with slats through small rectangular holes and rectangular recess to hold it together and allow it to fold flat. For other card versions I’m using geometric shapes and perforations hence the need for square cuts.

  6. Sandy McCauley

    You’re welcome! Glad you got it working!

    Yes, I recommend SCAL over MTC with a Macbook. While you CAN get the Mac version working currently, with each Mac update there are more issues that the users have to go figure out by googling versus getting any support from the owner of MTC. In other words, MTC appears to now be abandonware. 🙁

    The designer of the Samantha font is Laura Worthington, so just google that “Samantha font Laura Worthington”. It’s sold at various places, so I’ll let you figure out which site is offering the best deal on it and/or the bundle.

  7. Nancy

    Sandy,
    Thank you soooooo much!! I got it working now. I was trying to past directly to the virtual map. I did have the OTF installed and it still does not show the extra characters in MTC. In addition, when I turn on all glyphs then nothing shows up at all. Weird! The video was super helpful too, thanks!!! Where do I find that Samantha font. It was beautiful. I googled it, but there were several and I didn’t know which one you were using. You said something about a bundle…….
    So now that I have a mac book, would you recommend switching to SCAL? How expensive is it and does it work similar to MTC or am I in for a whole new steep learning curve?

  8. Sandy McCauley

    Normally, you can find the extras in these newer fonts with lots of extra characters. First, make sure you installed an OTF version of that font and not a TTF version if both were included. Then, the extra characters are usually located way down below a lot of extra boxes, so be sure to scroll/scroll/scroll AND make sure that All Glphys option is marked in MTC. You’ll find it right to the lower right of that panel where you are searching for the extras. Windows Character Map should be working. You click on a character and then you need to then click on Copy before attempting to Paste into MTC’s text entry window. Note that you cannot paste directly onto the Virtual Mat but rather in the window where you would be typing in text.

  9. Nancy

    Hi Sandy,
    My question involves using fonts I MTC in connection with Font Book on my Mac or Charater Map with my PC. I recently bought a font called Streetlight specifically for the many different styles of embellishments on each letter. I have downloaded it and it appears in the fonts through MTC, however only the basic letters and numbers appear there. When I open Font Book or Character map I can see all the extras there. I have copied the ones I want to use, but can not seem to paste them into my MTC mat I am using for my current design. So I am looking for answers to 2 questions.
    1. Why are only the basic letters and numbers showing in my fonts bar for Streetlight font? Is there a way to fix this problem?
    2. Why does it appear that character map and/or Font Book is not able to communicate with MTC?

  10. Sandy McCauley

    Mike, what is your Support Ticket number and the RMA that was issued for our Zing? I will check on the status and you won’t be routinely ignored again.

    The Cameo 3 is fine for light cutting: vinyl, paper and light cardstock. If you’re doing PNC, it’s sufficient for small jobs but not for, say, a page filled with circles, if you need accuracy. The Cameo 3, like other inexpensive cutters, suffers from drift where as a PNC progresses the accuracy will gradually drop due to friction on the cutting mat moving in and out of the cutter. What materials are you planning to cut? What are you other applications?

  11. Mike

    My 2016 KNK Zing cannot make square cuts though it did in the first months after it arrived (4 months late) in May of 2016. Eventually in 2018 I contacted Accugraphics and decided to send the Zing to them. Since then I have been routinely ignored though Youngblut at Accugraphics tested the Zing and guestimated the blade holder was defective. Since I have received no answer as to what is the next step and I have no idea if I will see the Zing I purchased again do you have anything to say either way for the Silhouette-Cameo-3? I have searched a number of times and the results are scattered at best.

  12. Sandy McCauley

    I assume you now have a response from Chad?

  13. Linda

    Sandy,
    I spoke with Ron sometime ago from Accugraphic Sales and he told me how to test the head cable on the Zing Air to determine if that is what is causing my 2nd Zing not to cut. I have tried to get the information from Chad, however, he has not yet responded. Do you know how to test it? All I think I remember had something to do with the stop button.

  14. darlene pease

    I purchased the zing it came with MTC. However MTC does not
    play well with my MAC. Can you give me some assistance.
    Wondering if I need a new software. Thank you

  15. Sandy McCauley

    Hi Kitty,

    The best place to start is by reading the first few chapters of teh Zing Air User Manual. As you go through it be sure to ask questions, as needed. You can email those questions to me directly at smccauley45@cox.net and/or you can join one of the support groups listed in the user manual. Those who ask questions and have no fear of making mistakes while learning are the ones who end up successful! So, I hope I’ll be hearing from you or seeing you posting at one of the groups. 🙂

    Here is a link to the Zing Air support page where you will find the user manual link: http://www.iloveknk.com/support/zing/

  16. Kitty

    Hi Sandy
    My daughter has a Zing air bought in 2014 that is not getting use.
    I would like to get into it, where should I start.

    Regards
    New user

  17. Sandy McCauley

    I have a document that explains the differences between the regular and the Pro versions of SCAL:

    http://www.iloveknk.com/wp-content/uploads/Info/SCAL4_Pro_Features.pdf

    No, you won’t be able to install KNK STudio on ANY computer. If CADLink told you that KNK Studio doesn’t work with Windows 8 and 10, then that is not true. The software works with those versions. However, Windows updates cause the registration to not longer be valid and CADLink doesn’t want to help KNK Studio users any longer with providing updated license files. They want everyone to pay for a dongled version so that they no longer have to process new license files. I can understand that they need to make money. It’s just a shame that it’s going to be so troublesome for so many customers.

    Please send me an email and I will provide you with a preliminary tutorial on what to do about your KNK files. My email is smccauley45@cox.net.

  18. Carmen Molina

    Thank you very much for your quick response. I am determined to acquire the Sure cut a lot, but I would like to know if it is worth the effort to obtain the Pro version. On the other hand I would like to know if I could reinstall the KNK Studio if I had Windows 7, with the license that I was sent as a cadlink, because otherwise I will not be able to convert all the work I have saved with the extension “.Knk”.
    I thank you again for your support.
    No translation into Spanish, thanks.

  19. Sandy McCauley

    Hi Carmen, Unfortunately, CADLink will no longer provide license files for KNK Studio. If you do not want upgrade to Signlab 10, then you will need to purchase either Make The Cut ($59 USD) or Sure Cuts A Lot ($60 USD). Sure Cuts A Lot will cut to your Force, so that is the better choice. To get any existing KNK files converted, you can still open them in KNK Studio and copy/paste over to Inkscape (a free program) and then save the file there. Please let me know if you need more help. I also have someone who can translate this into Spanish, if needed.

  20. Carmen Molina

    Hi Sandy
    I have a Maxx KNK and a force. The first since 2008, came with a CD with a KNK demo studio and a serial number that I have been using for all these years, they have even sent me renewed licenses. In September of 2017 I reinstalled it and I had to ask for the new license, because I acquired a new PC with Windows 10, and I had to reinstall the KNK. Even earlier when Windows 10 was updated it gave Error device, it removed the update and the KNK returned to work. But I have reinstalled windows 10 and now I get the error device with a number, I suspect it is because of license problems. The issue is that I have the workshop stopped and I do not know what to do, from Cadlink I recommend investing € 500 in the KNK studio V10. For me that is impossible at this time. On the other hand I have the Force that I have not yet been able to prove and I would like to have a software to work with both. I would be very grateful if you could guide me to solve this.
    Sorry for the previous message, I had problems with the translator.
    Thanks and best regards, Carmen from Sevilla.

  21. Sandy McCauley

    Hi Jani, Thanks for posting! What thickness is the Teflon? And what size and kinds of patterns? When dealing with thick materials, small and/or intricate designs are more difficult to cut than larger simpler designs. The KNK cutters use small blades in a swivel type blade holder.

  22. Jani Pretorius

    I would like to cut teflon plastic filament sheets on a pattern.
    Would the Zing Orbit work for this? Or can you recommend another one?
    How does the cutting mechanism work? does it have a blade or punch?

  23. Sandy McCauley

    I’ve never heard of a cutter slipping “out of square”. But given what you’re seeing, decreasing the Blade Offset should solve the issue you’re seeing with this particular blade.

  24. Mike

    I had adjusted before this by gradual steps from .25 to .30 to .35 etc and found that .45 solved the rounded corners and stayed square for what I’m guestimating was over a year. It seems if this KNK Zing I have (bought in 2016) gradually slips out of square.

    Sandy McCauley on April 9, 2018 at 7:39 am
    Hi Mike, The response to your same post at the MTC forum is correct. It appears your blade offset is too high. Here’s a link back to it: http://forum.make-the-cut.com/discussion/46160/how-to-correct-knk-zing-not-making-square-cuts#latest. I recommend cutting some small test squares at these offsets: 0.25, 0.30, 0.35, 0.40 to see which one gives you the squarest corners.

  25. Mike

    KNK Zing not making square cuts. My 45 degree blade was dull and so replaced it with a new 45 degree blade. The blade tip protrudes minimally beyond the opening of the blade holder and allows a test hand cut through a sheet of my 48lb paper. However rectangular cuts are not square. There is excellent tack on the cutting board plus I us a roller to press the sheet down and I tape down all four edges. The stock is 48lb, blade is set at 25 post-it height, speed is Cut: 11 Up: 11, Force is 65 and Multicut is 1, Blade offset is .45mm and am using the print-and-cut option. Also I have a fomecore surface level with the KNK Zing on each side so the cutting mat doesn’t sag going forward or reverse. I have two jpeg snapshots which show what is happening if that is any help though I don’t see an option for that on your blog. On many of the right angles the blade appears to have veered up/left/right slightly and then straightened. On others what should be right angles and rounded.

  26. Sandy McCauley

    Hi Chris,

    Based on what I’m reading here: https://inventables.desk.com/customer/en/portal/articles/2890311-what-is-v-carving-, the answer would be no. While the Force is a Z-axis cutter, what I’m reading is that the software would need to be able to move along the Z axis while also moving along the X and Y at the same time. That’s not been programmed into either of the programs that work with the Force. Instead, the rotary tool drills down to a specified depth and then moves along the X and Y axis to the end of the path and then lifts up.

  27. Chris Doman

    Hi Sandy
    I am thinking of buying a KNK force. I am a printmaker and so my interest in the force is in the area of making blocks. Stencils, collagraphs, lino etc.
    I have a question regarding the rotary tool.Is it able to VCarve? Sometimes called 3D carving. It seems to have all the mechanical functions needed, but can the software handle it? I have a KNK Maxx that is 15 years old and it has stopped finally.
    Thanks

  28. Sandy McCauley

    Also, let me know if you’re on a PC or a Mac. Thanks!

  29. Sandy McCauley

    Yes, Gary! Happy to help. Please email me at smccauley45@cox.net and let me know how far in the user manual you’ve gotten and what’s happening. ALso, let me know which software program you’re using. We’ll get things figured out.

  30. Gary

    Can I get your help setting up Zing cutter machine.

  31. Sandy McCauley

    It’s my understanding you now have a response to this from KNK? If not, please email me at smccauley45@cox.net. I’m much faster at email. 🙂

  32. Sandy McCauley

    First of all… switch to use the test pen and paper until we get this figured out. That way you won’t waste material. Then, I need to see the file itself OR post screenshots showing the file on the Cutting Mat in SCAL4. And what cutting mode did you use in the Cut Settings windows? WYSIWYG, Origin Point, or Center Point? Also, make sure you didn’t inadvertently check the option for Orbit under Mode. It needs to be at Normal. If you still have issues, post back OR email me at smccauley45@cox.net.

  33. Amanda

    Hi Sandy,

    Contacted KNK USA two days ago (support ticket 14704) and have not received a response. As you offered follow up, thought I would post here!
    Any light you can shed would be amazing!

    See my video on Youtube: https://youtu.be/YD3uKuhEe74

    File from an svg exported from Illustrator. Origin Point cut setting in
    SCAL 4.
    Zing Orbit gets ‘stuck’ on the file and starts to cut off the paper.

    A file created from the same svg (on Make The Cut) works fine on my old
    2014 Zing??

    Have had this problem multiple times with different files and it’s getting
    annoying having to use my old (smaller) Zing when I have a brand new one!!!

  34. Amanda

    Hi Sandy! Couldn’t see where to post RE: Zing Orbit issue. Contacted KNK USA 2 days ago (support ticket: 14704)

    See my video on Youtube: https://youtu.be/YD3uKuhEe74

    File from an svg exported from Illustrator. Origin Point cut setting in
    SCAL 4.
    Zing Orbit gets ‘stuck’ on the file and starts to cut off the paper.

    A file created from the same svg (on Make The Cut) works fine on my old
    2014 Zing??

    Have had this problem multiple times with different files and it’s getting
    annoying having to use my old (smaller) Zing when I have a brand new one!!!

    Any light you can shed would be greatly appreciated!!

  35. Sandy McCauley

    I assume you’re on a PC, thus you can switch to either Make the Cut or Sure Cuts A Lot4. I favor the SCAL because the developer is still actively providing updates and fixing bugs. The owner of MTC hasn’t made any changes in the past 4 years. Also, the Mac verson of MTC has some issues at times. If you want to read more about the pro’s and con’s of both programs, I wrote two different blog posts about the programs last year. Start with this one which refers to the other. They cover the differences from two different perspectives. http://www.iloveknk.com/2017/06/mtc-vs-scal-which-is-better-for-you/

    You can also download trial versions of both to check out. I also have user manuals written for both programs. Feel free to email me at smccauley45@cox.net if you need help getting either program to communicate with your Maxx OR if you just have other related questions.

  36. Sharon Hofer

    I have a KNKMAXX but there are software issues. Do you know of a good software that can run this machine that cuts 24 inches wide?

  37. Sandy McCauley

    Sorry for the delay, Nikki! I have a cold and I’m a bit out of it.

    If you are on a Mac, I urge you to get SCAL4 because you’ll have a better experience. The Mac version of SCAL4 is a true Mac version versus MTC’s which runs on an emulator. Ir you’re on a PC, then either program will suit your needs. MTC still works even though there haven’t been any updates in almost 4 years. But I also think SCAL is a great program, too. Last year I did a lot of side-by-side comparisons and tabulated those under the Klic-N-Kut tab here. At some point, you may need to upgrade to SCAL if MTC becomes incompatible with upgrades to the Mac and/or PC operating systems.

    Feel free to ask more questions!

  38. Nikki Chandler

    Hi Sandy,
    I was given a Maxx Air 24″ a few years back and unfortunately, it sat. I was using MTC for my software. I have been wanting to create again and am needing to learn how to use the Maxx Air. I was surprised to see MTC isn’t offering updates any longer and am unsure of what to do now. It’s a brand new machine. Are there any other software programs that work with it other than MTC and SCAL? In your opinion, am I better off purchasing SCAL and trying to learn how to use it or simply keep using MTC until it can’t do what I need it to? At this point, I believe MTC can do what I need it (though I recently read your comment about rhinestones and that may pose an issue sooner rather than later).
    You have been in this forum since I started using MTC. I value your input and am grateful for your response.

    Kind Regards,
    Nikki

  39. Sandy McCauley

    If you are referring to thickening a line so that it will cut easier, refer to a video called Thickening a Font in the Text section at the following link. If you are referring to something else, I will need more info. http://www.iloveknk.com/support/mtc-support/

  40. Ronda

    Hi Sandy
    Thank so much for all your help. I couldn’t do it without you.
    Is there a video on thickening lines in MTC?

  41. Sandy McCauley

    Yes, Rhonda! Windows 10 will work with your Element. You’ll need to install the driver from here: http://knkusa.com/resources/ (select the one that says 1st and 2nd generation). Then let me know if you have any issues getting the software set up and all of your default settings working again. You can email me at smccauley45@cox.net.

  42. David

    Hi Sandy, I will be cutting out vinyl letters, I will try it that way and let you know.

    Thanks

  43. Ronda Foster

    My current computer crashed I was running windows 7 and now I have to purchase a new one.
    Will my knk element work with the newer windows ? Ex windows 10

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