KNK Zing Orbit

  • Support Page for KNK Zing Orbit
  • KNK Force

  • Support Page for KNK Force
  • KNP3D Printer

  • Support Page for KNP3D Printer
  • KNK Maxx Air

  • Support Page for KNK Maxx Air
  • KNK Zing and Zing Air

  • Support Page for KNK Zing and Zing Air
  • Original KNK/ACS

  • Support Page for KNK Maxx, Groove, Groove-e and original KNK’s!
  • Videos

  • Free Make-The-Cut Videos
  • Free Popup Card Studio Videos
  • Free KNK Studio/ACS Studio Videos
  • Free KNK/ACS Tech Support Videos
  • Detailed Downloadable Training Videos to Purchase
  • Written Materials

  • User Manuals
  • Written Tutorials for Various Cutting Programs
  • Settings
  • Software Downloads

  • Software Program Downloads
  • Cutting Files
  • Drivers
  • Special Applications

  • Special Rhinestone Support Section
  • Recommended Message Boards and Yahoo Groups

  • Klic-N-Kut Forum – for all KNK owners and prospective buyers
  • KNK Zing Yahoo Group – for all KNK owners and prospective buyers of KNK Zing
  • T-Shirt Forums – for anyone interested in T-Shirt design of any kind
  • Make The Cut Yahoo Group – for all Make The Cut owners and prospective buyers
  • Klic-N-Kut Yahoo Group – for all KNK owners and prospective buyers
  • KNK Maxx Yahoo Group – for all KNK Maxx and Groove-e owners and prospective buyers
  • KNK Studio GE Yahoo Group – for all KNK Studio GE owners and prospective buyers
  • Cutter Venting Yahoo Group – for all owners and prospective owners of cutters
  • 494 thoughts on “Support

    1. Kathie, of course I’ll help! I need to know which program you’re using. I assume it’s SCAL but until you confirm, it’s not practical for me to help. Also, let me know which reg mark (top left or bottom right) you’re setting as the origin before starting PNC. And it’s probably a good idea to send me the file, too. You can send these things to my email: and I’ll check them out tomorrow morning.

    2. May I ask a question here?
      I am trying to cut calling cards again, 6 folded cards on 8.5 X 16 paper. I have carefully read the manual step by step a number of times on how to set the Z origin and the XY origin and even have a written check list:) I have gone through all the print and cut steps carefully and I have reread the manual a number of times for print and cut. When I hit ‘cut’ the blade goes way to the right of the paper and cuts partially on the mat and all over the paper in all the wrong places. The cuts are perfect each time just in the wrong places.

      If I leave the blade/holder where it is ‘parked’ when the cutter is turned on and then place the paper on the mat so the right tippy bottom corner is directly under the blade I get cuts in the right place. However I do not think that alignment is the right way to set the paper for a print and cut. When I align the paper this way with the blade the far right roller is on top of the paper. Any idea what I am doing wrong?

      Also, when I hit ‘cut’ the blade used to go almost all the way to the first reg mark on the top left corner. Now when I hit the cut button the blade stops at what will be the fold line for the first calling card located at the top left of the paper. I can move the blade with no problem but the behavior just seems different from usual.

      I have checked the paper size settings, I have tried to change the cut mode from WYSIWYG to origin point wondering if that setting would work better but the cut mode reverts back to WYSIWYG each time.

      There is some simple step or setting I am missing for this miss cut to keep happening.

      Thank you for your always most excellent help.

    3. No. The only dongle that will work is one that is programmed with your license files. The replacement cost was $75 plus shipping both ways. Now, the dongles are no longer used but because the dongle is your proof of ownership of KNK Studio, don’t toss it. You can replace it by buying a $75 activation of the dongle-less version. However, you will need to wait until KNK USA reopens next week. Your other options are two other less expensive programs: Make The Cut and Sure Cuts A Lot… both priced at ~$60. Before buying one one or the other, however, download the trial and make sure it works with whatever KNK model you own. I can help you with testing that. Email me at

    4. Hi there
      I just wanted to ask a question about the dongle. Unfortunately mine has broken (only used it a couple of times..eek!) I assume that I can replace it with any type of dongle?

    5. I’ll send the version that I saved way back then. It’s unlikely it still works because it would be based on an older version of Corel Draw, but certainly worth testing! I’ll send it to the email address you used for registering here.

    6. Hi Sandy, would it be possible to still get the patch from Corel to KNK?CADLink called the Corel to Sign Lab Patch. I tried the link but it has been down since 2009 🙁

    7. Are you using Google Chrome as your browser? If so, then try a different browser. As I recall, it has a problem. If that doesn’t fix things, just email me at with whatever User ID you’d like to use and I can manually add you.

    8. Hi there. I am trying to subscribe but having great difficulty please can you kindly assist

    9. Thanks so much. I finally found them all under the blog, I think. So many great ideas so I started saving them to Pinterest for easy access.

    10. I was at a “trunk show” that Judy K did. She had an adorable box/card where the box would hold what we call a mug mat. She said the cutting file was on the KNK site. I’ve tried to look for it but can’t find it. Is there any search capability? Where should I look for the cutting files?

    11. I had it before where as I was working the computer would save my stuff for me. That way if I accidentally didn’t save something I could go back and get it or if my computer crashed I wouldn’t have lost all my work. It doesn’t do that any more and I was wondering if there was a button on it or somewhere on the program where I could tell it to do it again.

    12. Hi Stacie, I can help you with getting the Mac version of MTC to work with your Groove-E, if you prefer to stay with it. You can email me at and explain what’s not working. If you still decide to buy SCAL4, then I can help you with that as well. The Mac version will definitely work with your Groove-e.

    13. I have a KNK Groove-e that I purchased with your help many years ago. I have had difficulty over the years using this cutting machine with my mac. Currently I am not able to get it to work at all with my make the cut program. If I purchase SCAL4 will this work with my groov-e and mac? Is it hard to get set up and cutting. Are there any videos that walk you through the process?

    14. There are other software programs you can purchase to get it to work. But if this is an actual KNK Maxx, then it never used a dongle. It would have shipped with the dongle-less version of KNK Studio. I assume you bought this used? If so, then the software isn’t transferrable. So, you have a choice of three programs: KNK Studio Maxx license for $75, Make The Cut for $58, or Sure Cuts a Lot for $60. If you use a Mac, the Sure Cuts A Lot is the best choice for sure. If you have never used any software and have a PC, then I recommend MTC. If you have a lot of experience with vector programs, then email me and we’ll decide if KNK Studio or MTC is better, based on your needs. My email is

    15. I have an OLD Klic-N-Kutmaxx ACS-15HF that I’ve never been able to get to work. I was once told that I needed a dongle, but life got in the way and I didn’t order it. What are my options now: a dongle, USB connectivity, internet connectivity?

    16. Hello,
      I am using KNK Maxx Air and have problem with maximum cutting width. I am trying to cut design that is 24″ wide, however I have a few problems. When I try to set the origin point at the really farthest right corner the machine does not read it and starts cutting irrationally. Also when the design extends past 23″ width, the cutter freezes and the menu says: “Pause” even though I did not pause the machine. I noticed that the real cutting area is between the first and last wheels that hold material in place around 23″. Does anybody else have any problem cutting material in maximum possible width of 24″?
      Thank you.

    17. Thank you for the reply and the contact, I will send a mail and enquire.



    18. I don’t follow laser cutters… I’m only into blade-based cutters. Depending on the intricacy of the invitations, a laser cutter might be preferable. While blade based cutters can cut intricate designs, the weeding can be a lot more time-consuming if there are, for example, more than a few dozen tiny interior shapes. This is because blade based cutters require the paper to be adhered to a sticky mat during cutting. On the other hand, laser cutters require a lot of calibration to make sure there are no burn marks.

      The best blade-based cutter would be a KNK Maxx. Here is a link to a dealer in SA who can help you with further questions:

    19. Hi Sandy

      My wife is in the process of starting her own invitations company and would like to get some information about laser cutters or something equivalent. to the laser cutter. We are in Johannesburg and need some advice. We dont need anything big because its a small concern.

    20. The plugin for MTC is not yet released. Thus,for now, you use C3 to cut SVG files to the Force. There is no USB connectivity. You have the option of Wi-Fi, Ethernet, or standalone, as covered in the Force Uaer Manual. Let me know if you have any other questions!

    21. Dear Sandy,

      I just got my knk force and i would like to know

      1- how do I connect the force with MTC
      2- if there is a way to connect the force with USB cable instead of wifi

    22. Hi Donna,

      You are referring to items that were in Darrell’s video and he ordered those items separately. The Kickstarter bonuses include: 1 extra bladeholder (red), 3 extra blades (for a total of 5), 2 extra cuttings mats (for a total of 3), and the embosser. Note that you can use any blade holder with any of the blades, so you can simply use the red or the blue one for the fabric blade, when needed.

      Because you’re on a Mac, I recommend Sure Cuts A Lot instead of MTC. It has a true Mac version whereas the MTC Mac software runs on a built-in emulator called Wine. Some of our Mac customers have been very happy with the Wine version, however others feel somewhat cheated by the fact that it’s not a Mac program and some features of MTC will no work (such as some of the shortcuts, customizing your printer settings for PNCs, and being able to copy/paste into it from other programs). Both MTC and SCAL are eventually supposed to cut directly to the Force. Currently, both produce SVG files that work great in C3.

    23. Hi Sandy,
      I wasn’t sure who I should email, so I suppose I”m covering all my bases. I was wondering if you could assist me. I was very focused on getting my Force connected to the MAC I failed to notice which blades I received. I did not receive the blade holder for the fabric blade (yellow), or extra blades, and squeegee, which were promised in the initial kickstarter campaign. I did send this email to the support for the KNK as well. Sorry for the repeat email, if you already received this. Thank you for your time. Donna
      P.S. Is it wise to purchase the Make the Cut software for use with the Force. I’m new to the die cutting world. Thanks again.

    24. The support page for the original Maxx is under Support and then scroll down to Support Page for the Original Maxx, Groove, Groove-e and original KNK’s. You will find recommended settings for various materials at the end of Chapter 2.

    25. I bought a knkmaxx (old machine) I am trying to learn how to use it but only find settings for knk zing. what is the difference between the maxx and the zing. would they use the same cut settings? I am just about ready to give up. I have the 15″

    26. If you cannot locate it, then you can contact KNK USA on Monday and buy the dongle-less version of KNK Studio for $75. Unfortunately, that’s the least expensive option since the dongle is the proof of ownership of the software.

    27. Assuming this is a Maxx model and not a Maxx Air, a fair price would be about $300 – $350.

    28. I have a KNK Maxx I’d like to sell also – Mine is a 15 ” and not sure what my selling price should be?

    29. Hi Ilse, Since you are not in the USA, I cannot provide a good quote for you. Also, it depends on what size of Maxx: 15″ or 24″.

    30. I assume you have been testing the new KNK Force…. i purchased 2 of them with rotary tools… i make personalized jewelry for a living on etsy and i have been using the KNK Zings to engrave my pieces for a long time… these new machines are my dream!! I know Chad has been super busy and he was testing a bunch of things for me but he is kinda hard to get a hold of as of late so i was wondering if you could answer some technical questions if have regard engraving and the rotary tool… i just read your posts on the force and they have been very insightful! if i could email you that would be fantastic because it might get a little bit lengthy lol!! Thanks for you help!

    31. hello,

      Trying to revive my old knk from 2008. load the software fine on parallels on a mac, checked the port is right. Machine will do a test cut fine. Now when I try to cut, it just does nothing. The computer program goes through the motions and doesn’t give any errors. But the knk does nothing.

      Any ideas? Thanks,

    32. Is this KNK Studio that you are trying to reinstall? KNK USA will gladly help with this. Start a support ticket here and include specific details, such as what model of KNK you own, and where you downloaded the software… specific link so that they can make sure they understand exactly what you’re attempting to get registered.

      If this is just a copy of Sign Lab and you do not own a KNK, then you’ll need to get your original dealer involved in helping you. KNK USA can only assist with KNK products.

    33. Hi I am batteling to get my license files loaded into my cadlink software v8. I did not get a dongle or security device with my machine which I bought in 2010. I have tried all the downloads on your site. Cadlink support does not even get back to me. Please see if you can help

    34. I’m semi-retired now and no longer teach. You can write up an ad for your Maxx and try selling it on the MTC forum or the various KNK Yahoo groups.

    35. Hi, £ purchased a kmk maxx a couple years ago and no longer use it. I know you do retreats and wanted to know if you would like to buy it back very inexpensively…’s taking up needed space. Thanks!

    36. Sorry I missed this post, Celeste! I’ll email you to find out more, if it’s still a problem.

    37. Good morning, I have a problem that I do not know how to solve,
      When I type a word, and I click on it to select it, it disappears. It is still there but I can not see anything. I did try to change the fill color, but nothing happens. I can still see the word when I highlight it or if I want to edit it. But I can not weld or do anything else as I can not see the word when selected. Hope you can help me please.

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