Support

New Owners of the KNP3D Printer

  • Support Page for KNP3D Printer
  • New Owners of the KNK Maxx Air

  • Support Page for KNK Maxx Air
  • New Owners of the KNK Zing

  • Support Page for KNK Zing and Zing Air
  • New Owners of the Original KNK/ACS

  • Support Page for KNK Maxx, Groove, Groove-e and original KNK’s!
  • Videos

  • Free Make-The-Cut Videos
  • Free Popup Card Studio Videos
  • Free KNK Studio/ACS Studio Videos
  • Free KNK/ACS Tech Support Videos
  • Detailed Downloadable Training Videos to Purchase
  • Written Materials

  • User Manuals
  • Written Tutorials for Various Cutting Programs
  • Settings
  • Software Downloads

  • Software Program Downloads
  • Cutting Files
  • Drivers
  • Special Applications

  • Special Rhinestone Support Section
  • Recommended Message Boards and Yahoo Groups

  • Klic-N-Kut Forum – for all KNK owners and prospective buyers
  • KNK Zing Yahoo Group – for all KNK owners and prospective buyers of KNK Zing
  • T-Shirt Forums – for anyone interested in T-Shirt design of any kind
  • Make The Cut Yahoo Group – for all Make The Cut owners and prospective buyers
  • Klic-N-Kut Yahoo Group – for all KNK owners and prospective buyers
  • KNK Maxx Yahoo Group – for all KNK Maxx and Groove-e owners and prospective buyers
  • KNK Studio GE Yahoo Group – for all KNK Studio GE owners and prospective buyers
  • Cutter Venting Yahoo Group – for all owners and prospective owners of cutters
  • 448 thoughts on “Support

    1. Hi Sandy,

      Could you perhaps direct me where to find a downloadable calibration sheet for the KNK Maxx?

    2. All materials must be stabilized in one way or another when being cut using blade-based digital die cutters. Thus, if the paper isn’t backed, then it’s not possible to cut it cleanly. You will need the paper to be cut to fit the dimensions of the cutting mat you use and that mat will need to be sticky enough to hold the paper during the process.

    3. Hey Sandy,

      Thanks for all the incredible support! I am seriously interested in picking up the 24″ Maxx Air but I was wondering how well it can cut paper stock (50lbs) off of a roll. I’m planning on cutting out large images for decorations and such so I was hoping to limit the amount of joining/cutting page setup/etc I would have to do by cutting off of a roll. I’ve read in some of your wonderful support messages, here and on the MTC site (thanks once again), that the cutter can easily handle the size (6-8 ft) but usually that is mentioned for vinyl or other “backed” media. How well does the cutter work if the paper comes off of a roll and hence isn’t using a sticky mat and isn’t “backed”? Thanks in advance! :)

      Cheers…
      M

    4. There’s really no difference in installing in Windows 8 versus other operating systems. Start by just following the instructions in the user manual and if you run into an issue, then email me with details. My email is smccauley45@cox.net. Also, what was your Ticket Number with KNK USA. I’m going to have Chad check on it to find out why you didn’t get a prompt response. Thanks!

    5. Hey Sandy, Hoping you can help me. I have purchased a new computer with Windows 8. Need the info on how to get my KNK rhinestone program to the new computer. I purchased through you and it’s the ACS with the MAXX 15″ cutter. Have tried twice earlier today to contact KNK but no response yet and of course it’s Friday. Thank you so much for your help!

    6. The blade in the link I posted will fit into your current blade holder that has the blue/pink/yellow caps. KNK USA used to sell those same replacement blades and I would buy them for that blade holder. I owned a Wishblade years ago. :)

      If you see Silhouette replacement blades that look just like that one, then they will work, as well. You just don’t want to buy the Cameo blade replacements… although I think you have to buy the entire holder in that case. It will probably fit into the blade holder seat on your Wishblade… but you’d need to contact Silhouette first to verify.

      I’m very happy to answer any questions you have! You can also email me directly at smccauley45@cox.net if you ever need quicker responses. :)

    7. Thanks for all of the clarifications! I am assuming that autek blade you linked needs a holder? Is the CB09 blade holder the one I want? Also, will the silhouette replacement blades fit my Wishblade? Thanks again for all of your help. Your kind assistance is well documented from many people on many sites and is one of the main reasons I am leaning toward the Maxx Air v the Silver Bullet!

    8. The original Maxx model will cut from SCAL but not the Maxx Air. Go back and check that video again.

      No, Create and Cut is very different from SCAL. They have very similar functions because they’re both vector programs. But otherwise, they are not made by the same company.

      As for your Wishblade, you can purchase replacement blades online. Here’s a link: http://www.amazon.com/Autek-Wishblade-Silhouette-Graphtec-CraftRobo-45/dp/B00FGQ6VEC/ref=sr_1_fkmr1_1?ie=UTF8&qid=1431892108&sr=8-1-fkmr1&keywords=wishblade+blade+holder

    9. Thanks for your reply, Sandy! I will download the trial and see how I do. I found a video online where someone used SCAL3 with her Maxx Air by choosing Folson under the cutter settings within the software. Is that an option? I am sure I can learn the MTC software, but I was reading good things about the SCAL software from Silver bullet users and wondered if was an option with the Maxx Air. I own a pink Wishblade and I am thinking the Create & Cut software I have been using may be related to SCAL (not sure)? Lastly, my pink wishblade is pretty much unusable because my blade is shot! Do you know what other blade works with this machine? It has the red, blue, yellow cap system housing. I need something to tide me over until the Maxx Air is back in stock! Thanks so much for any help!

    10. There is a Mac version of MTC. It has a built-in emulator that installs when you install the program. Thus, it is a Windows-based program but you do NOT need to have Parallels or any other Windows emulator installed on your Mac. You can test it out if you like. Just go here: http://knkusa.com/mtc/

    11. I am considering purchasing the Maxx Air 24″. My laptop is a MacBook Pro. I would like to avoid running Parallels for windows. Can I operate the Maxx Air without it? Also, will MTC run on my Mac without Parallels?

    12. Both the KNK Zing Air and the Maxx Air can cut wool, however the Maxx Air handles it much more easily because of the stronger motor. If you were cutting just a few wool cuts per day, then the Zing Air should be fine. But more than that and I would recommend the Maxx Air.

    13. I am wondering if the Zing is capable of cutting through wool? Or if any other Knk cutters have this capability? I am new to the cutting world and am considering purchasing a machine in the near future.
      Thanks a bunch!

    14. If you follow the instructions in Chapter 1 of the Zing Air user manual, you’ll see that the pairing code is 1234. :)

    15. I have a Zing Air and I am unable to connect the Bluetooth. It’s asking for a pairing code but I don’t have one. Are you able to help?

      Thanks so very much!

    16. Received reply. Thank you so much for your support. This support website is one of the main reasons I’ve decided to buy knk.

      Thanks
      Poornima

    17. Hi,

      I am hoping you can help me out. I’m from India and would like to purchase the Knk zing air. I had written to accugraphics and received their reply. This was sometime back. I have made the decision on buying now and written to them again in reply to previous mail. But have not received any reply yet.
      My ticket no. Is #6150.
      Follow up on previous request #5408.

      Please help.

      Thank you
      Poornima

    18. The Element should definitely work. In all likelihood the CD has become corrupt. But do NOT toss it out. As you mentioned, you can see files, so you need to locate two files in particular, both of which are called Products. Those are the license files tied to the dongle that needs to be plugged in after you get the program installed. Copy and paste those to a folder on your computer. Next, download and install this newer version of KNK STudio: http://www.iloveknk.com/Support/Software/KNK-Studio-V8-for-Older-KNKs/ and read the instruction file.

      You’ll also need to install a driver: http://www.iloveknk.com/Support/Drivers/Klic-N-Kut/Newer%20Driver%20for%201st%20and%202nd%20Generation%20KNK/

      Then, after installing the driver, reboot Windows and plug in the Element. Windows SHOULD then finish installing the Element and assign a COM Port.

      Here’s the link to a user manual to use now: http://www.iloveknk.com/support/user-manuals/original-knk-yellow-element-xl-grande-user-manuals/ (4th link)

      If you have any problems, please email me at smccauley45@cox.net so that I will respond faster than here.

      KNK USA has had trade-in programs in the past but there isn’t one currently. Sorry!

    19. sandy,
      I purchased a KnK element a few years ago from you.it eventually had to go in storage for a while.Now I am trying to get it going again and currently have Windows 8.1.when I install the program I can find a lot of files on my computer but can not actually open program.can the element be used with windows 8?What about my dongle?Will it work on windows 8?Last question.Does anyone except trade ins if I decide to upgrade to newer machine?Thank you very much for any info you may have! Kevin Rowe

    20. Since it’s a different computer, you need to re-register…. and you may have already done the following steps exactly as I’ve specified, but just in case…

      Go to Help>About Klic-N-Kut and make sure the Production Date is February 2010. If it is not, then download and install this version:

      http://www.iloveknk.com/Support/Software/KNK-Studio-for-Maxx-and-Groove-E/

      Next, you will need the 10 digit Activation Pin that looks like this: XXXX XXXX XX. Use that number for registering.

      You should be able to register once per year. If you still cannot get it to work and you know you’re using the correct number, then submit a support ticket using this link:

      http://knkusa.com/contact/

    21. Hello
      I am using KNK studio since last 3 years on my old Win XP pc. Recently I replaced it with a new Win 7 pc. KNK Studio Installed Successfully. But I am not being able to activate it with the key. Is the Machine Id changed or some else?? Please help.

    22. Try a force of 110 and 2 passes. I assume this is a Maxx and not Maxx Air? If it’s a Maxx Air, then try 80 and 2 passes. Use a medium speed… say around 200 – 300.

    23. Hello,
      Does anyone know the suggested KNKMAX settings for cutting 7 mil Mylar sheets? I’m cutting stencils. I can’t find it on the settings sheet.
      Thanks

    24. Hi Pat, I’ll email me privately regarding this. Look for an email in a minute or two.

    25. Hi Sandy,
      I have lost my pin number and was wondering how to get another. I have changed computers and not sure what to do. Can you tell me how to recover my pin?
      Thank you

    26. Thank you, Sandy! The seller isn’t authorized. I bought it from a design studio, so it looks like I’m out of luck. Luckily MTC is cheap. Thank you for the help!

    27. Hi Ted,

      Who is the seller and are they a KNK USA dealer (not likely since they shipped it versus having KNK USA ship it) OR are they a Janome sewing/embroidery dealer? In order to know whether or not this was a Brand NEW SALE or the person is selling a return makes a HUGE difference when it comes to the software. MTC doesn’t allow re-registration of an activation pin.

    28. Hi Sandy! I just bought a new-in-the-box KNK Zing from a private party. I installed Make The Cut and the Zing plugin, but there was no activation card in the box. I called the person I bought the machine from, and he doesn’t have the card, either. I’ve sent a message through KNK.com/contact two days ago, and have not yet received a reply. Do you know of another resource?

      Thank you!

    29. No…CADLink had never made any Mac versions of their software and, as far as I know, has no plans to start. :(

    30. Thanks for your reply! Is there a newer version of the software that would run on it then?

    31. No, unfortunately KNK Studio (which is made by CADLink), is a Windows-only program. If you want to use it on a Mac computer, you’ll need to install an emulator and a version of Windows.

    32. hi! I run the KNK Studio Maxx on my laptop (windows 7). I don’t run the cutter itself at this moment – I just use the software to create stencils and then send the pdf to my Dad to cut using his laser cutter. My question is that I am seriously debating on upgrading to a MacBook Pro laptop….will this same software run on the Mac? (again, I’m not so worried about the cutter at this present time). Thanks!

    33. Hi Jessica,

      The KNK Maxx uses the same procedure as the Zing for Print and Cuts and is a much strong cutter. Congrats on receiving one! It should have come with an MTC Activation Pin card and you then register that number. If you already own MTC, then you won’t need it and can sell it, if you like. But either way the Maxx definitely cuts from MTC!

      Be sure to use the KNK Maxx user manual as a guide. Once you are comfortable with cutting, then go to Chapter 9 for instructions on calibrating the laser location and then you’ll be all set to do precise print and cuts.

    34. Hi Sandy my husband just got me a KNK MAXX when i was looking for the KNK Zing Air, can you do print and cuts with the maxx like the zing air advertises? (Print and Cut With built-in Laser alignment, the KNK Zing performs quick and precise print-and-cuts.), does the maxx also works with the Make and cut software? I just open my present yesterday but not sure if this is what I was looking for. any help

      Thanks

      Jessica

    35. Please advise me where I can obtain a calibration sheet to download for the calibration of my knk 24 maxx for the laser light in order perform print and cut . Kind Regards
      Audrey

    36. It shouldn’t be assigned to COM 1 if everything went according to plan. Reinstalling the driver is the best thing to do. Unplug the Maxx from your computer. Then go here and download and install the driver. Then reboot Windows. Wait for Windows to fully come up and then plug in the USB cable. The Maxx should then be installed and assigned to a COM port of 3 or higher. Make sure that same com port is then selected in the software you’re using.

      http://www.iloveknk.com/Support/Drivers/Klic-N-Kut/Driver-Maxx-Maxx%20Air-Groove-Groove-e-Eagle/

    37. Upgraded from windows 7 to Windows 7 professional and when I ask Maxx to cut it goes to com 1 but nothing happens? Com 1 is set to right baud rate. Computer is hooked up to Maxx and is plugged in.Tried the different coms but can’t get maxx to cut, oh my.

    38. Does it have three pinch wheels or two? Where did you purchase it? And what is the Serial Number (SN) on the bottom? I’ll look into this for you!

    39. I just purchased what was supposed to be the zing air, but I’m not sure I was shipped the right one. The box says zing air, but no where on the machine says zing air, just zing….even the bottom sticker. How do I know whether they sent me the correct one?

    40. It’s probably going to be difficult to find someone to buy your Zing. I’d much rather see you put it to good use! What has changed to make you not want to give it a go?

    41. Sandy Hi!
      Hope you doing well. I had bought the KNK Zing last year from the US, but honestly have not been able to use it at all. Its brand new. I live in India, if you know anyone interested to buy here, please let me know. For some reason I could not work with the ZIng at all.
      Hope it wont be a problem!

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