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About Sandy McCauley
Digital Die Cutting: More fun than anyone should have with a piece of paper... or vinyl, plastic, fabric, iron-on, foil, and more!

Purpose of I Love KNK.com

This web site provides support, comparisons, software, videos and other information related to the Klic-N-Kut digital die cutters. If you are just now learning about Klic-N-Kut, check out the Klic-N-Kut Info section of this site. If you are a current KNK owner and need some help, check out the Support section of this site.

My Store

In the store at this site, I sell KNK Studio software videos.

Affiliate Links

I am an affiliate seller for:
* Scrappy Dew's SCAL Video Training If you are an owner of SCAL and need help, I highly recommend this program which includes over 4 hours of online videos you can watch at your leisure.


Need some inspiration? Check out the Team KNK blog where talented KNK owners present never-before-published creations made with their cutters. New projects are posted several times per week.



I was shocked when I received a personal thank you for my contest submissions recently. It was wonderful knowning that they were received and reviewed. This is the way to do business.

Jeannie H

Click here to read another testimonial.

Copic Certification

Copic Boot Camp


September 2019
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Papers and Pixels

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About me:

I live in Tempe, Arizona with my husband of 31 years and we have two adult sons. I have BS and MS degrees in Chemical Engineering from Texas A&M and worked for Exxon in Texas for 7 years before having my first child. After my boys were born, I became a dedicated stay-at-home mom. Once they were both in school, I split my time between volunteering at my sons’ schools and having part-time software support jobs.

My aunt convinced me to try scrapbooking in 1998 and I became hooked on paper crafting. When the first Craft Robo die cutters were released in 2005, I found an entirely NEW passion… digital die cutting. That grew even more after the Klic-N-Kuts were released and I was very honored to be hired by Accugraphic Sales, Inc. to write the user manuals for the Klic-N-Kut, ACS, and KNK Zing cutters. I also wrote the Design Master user manual for Graphtec GB.

I provide education and support for all Klic-N-Kut and ACS models (including Eagle and Falcon). This site provides both free and purchasable videos for KNK Studio, KNK Studio GE, ACS Design Studio, and Design Master.

I want to thank the following wonderful people for their contributions and hard work to support my business:

  • Michael and James McCauley for setting up the downloadable store, adding products, developing store graphics, troubleshooting problems, mailing packages, shopping for supplies, and all the other dozens of tasks that were required to build this business.
  • Chad Youngblut for teaching me how to cut and everything he knows about KNK Studio. I also want to thank Chad for rebuilding and continuing to provide tech support for this site.
  • Chris Durnan for urging me to start a blog! Great idea, Chris!



  1. Sandy McCauley

    Hi Deann, usually these things can be fixed by reinstalling the FTDI driver. Here are the steps:

    (1) Unplug the USB cable from the computer.

    (2) Go to this link and scroll down to the table. In the far right side column, on the Windows row, you’ll see “setup executable”. Click on that to download the driver to install.

    (3) After installing, reboot Windows and wait for it to fully come back up.

    (4) Then plug the USB cable back into your computer and wait for the KNK to be reinstalled.

    (5) Try again.

    If you still have problems, please email me at smccauley45@cox.net

  2. Deann Oakey

    I am trying to find some help to fix my FT232R USB UART Drive error. I used the Foil Quill Pen and now my Zing will not connect with my PC. Any suggestions would be helpful.

  3. Sandy McCauley

    The tablet version of SCAL which is based on SCAL3 doesn’t work all that well with anything from what I’ve read in other posts. It’s my understanding the developer would like to make a SCAL5 version for tablets and, if that happens, then it would be worth looking into.

  4. Debra Gonzales

    Good Day, Does SCAL work with a Huion Tablet? ~Thanks 🙂

  5. Sandy McCauley

    Alisha, direct USB cable doesn’t work from SCAL or MTC on most of the early shipments of the Element series. In order for your Element to work with SCAL, you’ll need to buy two different cables that together should cost less than $20 from like Amazon. You need an RS232 Serial Cable Male/Female like this:


    and then an RS232-to-USB converter cable, like this:


    Once you have those cables, then I’ll be able to help you get things working. I have a Mac and the original Element myself. I suggest emailing me instead of using the posting here because then I’ll see your messages sooner. My email is smccauley45@cox.net.

  6. Alisha

    Hi Sandy,
    I have an old original element I’ve been limping along on an old windows xp computer. I only run macs for my regular computer. After confirming with KNK that SCAL would work with my mac and my element I decided to purchase SCAL in hopes that I would have another option if my old computer crashed. After spending countless hours working on getting SCAL 4 running on my mac, I cannot get my cutter to communicate with my computer. I was working with Chad a year and a half ago, but then he stopped responding. This is pretty much my last attempt at getting this to work.

  7. Sandy McCauley

    I”m happy to help, Andrea! It would be best if we could do this via email so that I can more easily share screenshot and files. I’ll send an email to you at the email I see on your comment. If you don’t receive one from me, please post back here.

  8. Andrea

    I am trying to figure out how to do pattern fill for text in my software (KNK Studio 8). I have found the section in the manual regarding this, but my toolbar doesn’t show the fill tool like the manual states. Please help, or point me in the right direction for resources regarding this. I have contacted CAD Link with no success. I hate to upgrade software.

  9. Sandy McCauley

    Also, Skycut is coming out with what I feel will be a REALLY great option for those in the vinyl sticker business. Have a look at this video. It’s my understanding they will be hiring me to write the user manual for this new Skycut, as well:


  10. Sandy McCauley

    Your best choice for print and cut stickers is the Skycut that’s also carried by KNK USA. This model is made in the same factory by the owners of the factory who put in a camera instead of an optic eye for print and cut applications. In my 13 years of testing various brands of cutters, none have been able to provide the speed and accuracy that I’m getting with the Skycut. This same technology will be used in the new Maxx Solo/Duo models out early next year and I’m eager to test and document those models, as well. But I can certainly say that the Skycut is awesome. It also has the capability of using multiple reg marks to improve accuracy if you want to cut large printouts at once. You can also choose to just add one extra scan of a single intermediate mark or scan all 4 intermediate marks. You can read more about the Skycut at this link:


    Feel free to post more questions or you can email me directly at smccauley45@cox.net.

  11. Robert Smith

    Hi Sandy, I’m over in the UK and looking for a cutting machine to make vinyl stickers. I see the KNK Force has been discontinued. The KNK UK supplier looks to have the Zing Orbit and the MAXX Air for sale. Is one of these the replacement for the Force? Also could I buy any of these for print and cut stickers? Mostly I need accuracy as I am making small stickers and other machines I have tried (Cricut Maker, Brother Scan n Cut) aren’t accurate enough, but I’ve heard that the KNK machines are pretty accurate (fractions of a mm?). Would you recommend the Zing Orbit? It is the cheaper of the two machines (in the UK at least) and all I really want it for is to make small kiss-cut stickers.

  12. Sandy McCauley

    Beryl, think about getting Sure Cuts A Lot 5 instead because of the following reasons:
    (1) It has fully metric capability
    (2) It costs the same as MTC
    (3) It is constantly updated whereas there have been no updates to MTC in the past 4 years
    If you have any quesitons about SCAL5, please let me know.

  13. Beryl Lello

    Hi Sandy, it would appear that you may be my life line. I have just bought a preowned ACS Eagle KNK. No software. Using Windows 10. After reading various of your info and finding very little other information on various websites my heart is in my boots thinking I’ve made a huge boo-boo. I also have a silhouette cameo that I love. MTC appears to be what I will look at, but must now also paddy for that, just worried about the measurements not being metric. Where do I start? Thanks in advance, Beryl

  14. Sandy McCauley

    Hi Lenise, I’m sending you an email so that I can find out more… where you purchased your Maxx Air originally and if you’ve tried contacting back of our dealers in South Africa. Look for an email from me: smccauley45@cox.net.

  15. Lenise Spies

    Hi Sandy. I have a KNK Maxx Air 24″ and use MTC on Windows PC.
    At first I was experiencing problems with the cutter just stopping during a
    cut project and go on pause. I would have to switch it off for the cutter
    to lift the blade and return to the origin (right side). I did all the
    troubleshooting such as reset, updates, using a USB instead of bluetooth
    etc. I tried it all but it got worse. Today I switched on the machine and
    now it seems to completely gone crazy. The head will not move to the right
    side but seems to stop about a third of the way on the right instead of
    against the edge. (I have checked to see that the limit stopper (not sure
    what its called) is in place and passing through the head. It is in place
    and not loose. The head will not move to the right but moves to the left
    side. I can move it manually with the machine off but if I do a test cut,
    it moves very slowly back to a third of the way and then does the test cut
    from that origin. It will not allow me to set a origin from the panel by
    pressing the origin button in offline mode. It is as if the KNK thinks the origin is on the left hand side. I am at my wits end and cannot
    find anyone in South Africa who can assist me with this product. Please

  16. Sandy McCauley

    Sorry for the delay, Michael! I missed seeing this post come in. The KNK Force has been discontinued because it needs some changes to make it easier for the general crafting community to master. The tech support required was substantial and improvements are needed in both the initial set up of communication with a computer, as well as optimizing settings for cutting. That being said, there are a lot of happy/satisfied owners cutting some amazing things. If you’re on Facebook, be sure to check out the KNK Force Facebook group which is quite active: https://www.facebook.com/groups/KNKForce/ You should be able to find a used Force to buy within a month or two. If you have other questions feel free to post them. I should also add that while the Force is no longer in production, KNK USA continues to provide support for owners with any issues.

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