KNK Zing and Zing Air Support Page

(1) User Manual:

KNK Zing and Zing Air User Manual

Chapters 1, 2, 9 and 10 are specific to the KNK Zing and Zing Air. Chapters 3 – 8 are Make The Cut only and will be useful to all owners of Make The Cut software.

(2) Videos:

Zing Videos

Make The Cut Videos

(3) Getting Help:

If you have a problem with your new KNK Zing or Zing Air:

  • Please refer to Appendix B in the user manual first. It answers the most commonly asked questions.
  • If you still need help, we urge you to contact your dealer.
  • If you cannot reach your dealer, you may post here or at one of the support forums listed below or contact KNK USA directly.

(4) User Forums and Groups:

The following forum and Yahoo group are available for posting questions about your new Zing and sharing experiences:
KNK Zing Yahoo Group

(5) Latest Recommended Settings:

IMPORTANT: These settings should be used for the initial tests. Adjustments may be necessary based on the condition of the blade, variations in the material, humidity, condition of the cutting mat, blade tip height, etc.

Suggested Cut Settings for KNK Zing and Zing Air – February 28, 2014
Suggested Settings for KNK Zing and Zing Air Accessories – February 28, 2014

(6) MTC Support:

  • To download the latest version of MTC, register your activation pin, or retrieve your registration number, click on this link.
  • To view free videos for learning MTC, click on this link.
  • Support groups and forums for Make The Cut:

Make The Cut Yahoo Group
Make The Cut Forum

149 thoughts on “KNK Zing and Zing Air Support Page

  1. Check your current Cut and Up speeds in the cutting window. Make sure they are set to like 11 or whatever you normally use.

  2. Hi Sandy,

    My Zing just came back from repairs with upgraded zing air motherboard.
    Now when i am sending an image to cut from mtc,zing moving really slow both for laser alignment as well as cut (moving extremely slow and making staggering sound)
    Please let me know what to do?
    I am using USB cable to connect not Bluetooth (which i need to figure out as well)


  3. EPS should work just fine and even retain the original dimensions. If you like you can email a typical file you plan to cut to me, in EPS format, and I can verify the size it imports into MTC and also make sure everything looks just fine and ready to cut. My email is

  4. .dwg .dwf .dwx .igs .iges .fbx .wmf .sat .stl .dxx .bmp .dwfx .eps .dgn are the available formats under File>Export in AutoCAD

    Hi! Is it possible to import a drawing from Autocad and cut it in the KNK Zing?

  5. One of our Zing owners has cut a thin corrugated cardboard. I was surprised but he claimed it cut nicely. I’ve not tried it myself but definitely go ahead and do some small test cuts. Make sure it’s pressed well to a sticky mat. Just like with all materials, you need great contact to get clean even cutting. You can also send me some if you have issues and I’ll give it a try. Or let me know where you bought it.

    Regarding the leather… it could depend on the density of the leather. I read someone doing this and they said it worked great. If I were testing it, I would use multiple passes at a fairly high force. And make sure you’re still using the 25 Post It notes. Contact me directly at and we can try some more settings. Send photos of what you’re getting so far.

  6. I have a KNK Zing Air and was wondering if it would cut micro corrugated card for making gift boxes……I have a feeling the answer might be no! Also, I was advised that the embossing tool would work on soft or dampened leather but I’m not having any luck so far.

  7. If you’ve used the recommended 13 post it notes for setting the blade tip above the foam surface before cutting, then it won’t be possible for the blade tip to drag across the surface. Doing this should also help with the cut since the blade will be a bit higher than where you currently have it set.

  8. Then I recommend calling KNK USA. Chad has cut a lot of plastic on the Zing Air and says it works great for him. Maybe he can better troubleshoot this issue. Their number is 800-268-3672.

  9. Here’s the problem I’m faced with using my new zing air. When cutting foam the blade seems to be dragging. The design cuts are not completely through the foam. Even so, when moving from point to point the blade cuts the surface (across the design) at a depth less than the design cut. What am I doing wrong?

  10. Sandy said: You’re still using an extra sticky mat, correct? And not cutting into the mat? And using either 25 Post It notes or 12 cardstock pieces?

    Jackson replied, yes, yes (not cutting into mat) & yes

  11. You’re still using an extra sticky mat, correct? And not cutting into the mat? And using either 25 Post It notes or 12 cardstock pieces?

  12. So close…Using Nancy Gallagher’s tip and Melynn Allen’s suggestion for a higher number in the advanced settings (which BTW weren’t found – in my version – in the drop down menu but in the main menu under help), The Zing Air ran through the whole design in a pretty quick time, but it didn’t cut all the way through. I’m working with .007 craft plastic now, red blade offset at .25, speed 11/15, 2 passes. I originally had the force at 100 but the test didn’t come out, but when I upped it to 105 it did, so I ran my design & it didn’t cut through all the way, next time at 115 – it is better but still caught at several points – so do I add even more force, go to 3 passes instead of 2, adjust my blade (although it does seem perfect) or ???

    I appreciate all your help,

  13. It’s in the settings table. Scroll down to Mylar – 0.007″. It should be roughly the same. Use the red blade. And remember that it needs to be stabilized and so some small cuts first.

  14. I purchased .007 craft plastic from Jo-Anns, I doesn’t seem that I should use the same settings as for the .015 from Dick Blick – or the .02 from Graphics, I don’t see an equivalent on the chart. What should I use? Also red or blue blade?

  15. Hi Danis,

    The smaller the detail you want, the thinner the material that needs to be used. The Zing Air can cut 10 mil Mylar but not really tiny shapes. If you’re planning to cut a LOT of stencils to sell them, then you’ll need to buy the Maxx Air model because it’s built for production cutting versus the Zing Air, which is more for hobby cutting. You’ll want to order from our KNK distributor in Australia. His web site is:

    Let me know if I can help with any other questions!

  16. Hi Sandy, I’d like to get either a Zing or a Maxx for the purpose of making airbrush stencils. I plan to initially use 5 mil mylar and maybe 7 mil or 10 mil mylar at a later time once I find a good source. Would a Zing be able to cut mylar that is 10 mil or am I better off just going for the Maxx? Also, some of the stencils may have some fine detail (eg. 1-2mm shapes) – would either machine have trouble cutting mylar accurately with this amount of detail?

    Thanks for any info you could provide and sorry if you’ve already answered this question before!


  17. The forum has been down a few days. They had done an update and one of the files refuses to have the permissions changed. Hopefully, they’ll have it fixed soon. Just keep checking back every day.

  18. Is anyone else having difficulties connecting to the KNK forum? I can get to the main KNK site but when I try to go to the forum from there, or directly, or from the link on this page, I get the same message – something about my not having permission – The page with that message has Vanilla as it’s logo.

  19. Yes, you can do that. If you are closer to Florida then Arizona, it makes more sense to send them to KNK USA and I can help you reach them. Please email me at and we can continue this conversation. : )

  20. Hi Sandy,

    I am a prospective Zing buyer and was wondering if I could send you some test materials for cutting? If so, what size would you need?

    I contacted KNK but I have not heard back from them.

  21. Not sure why anything would be blocked. Can you provide more info so that they can look into it? Are you using this contact page to create a ticket:

    If not, then use that and then send me the auto-generated ticket number and I’ll make sure it has been received by KNK USA. You can also send emails to them directly… try Also cc me on that email: and, just like with the ticket system, I’ll make sure they received your email.

  22. Hi

    Do you have the details of support of KNK in the UK? We are trying to purchase the Air and each time the cards get blocked. We have tried contacting via website, email, facebook but no replies.

  23. You should have a ticket number from contacting the web site. There’s one automatically generated from using the submission form. Please send that number to me at and I’ll have them look it up! They will need your postal code in order to give you a shipping quote.

  24. Hi Sandy,
    im from India, and would love to purchase the knk zing. I went through your tips on contacting uk and usa sites(i filled in their query form online), but i didn’t receive any response.
    please help me out. Thankyou

  25. Use test pen and scrap paper until you know, with 100% certainty where shapes are going to cut. That will help you avoid wasting material. Then, to learn how the various settings affect the location of shapes, go through the examples I show in Section 2.07. Remember you use the laser for WYSIWYG mode (to set the origin) but you use the tip of the pen (or tip of the blade) to set the origin in Knife point mode.

  26. When use knife point or WYSIWYG and I set my starting point it starts cutting others places on the vinyl or mat causing me to waste my materials

  27. Is this a print and cut application or just using the laser to set the origin? What speed are you using? You might want to email me to get a faster response. My email is

  28. HI, I just got the zing about a month ago… I absolutely love it. I recieved my BA in Architecture, so Autocad is like working in Word for me… I do everything there. I make invitations and a lot of other different things. I recently have been having a problem where I need to cut about 60 of a specific shape (i can fit 4 on the 12×12 mat to cut) I set everything up (double check the size is correct) press cut, set up laser, set up cutting space…. it cuts perfect to size ( not always on the first try) … then remove paper put new paper on mat, again cut set laser and printing space and off it goes… well the size can vary a whole lot, its either larger or smaller… please can anyone help me…. I am wasting a lot of time, money and paper :-(

    ( I draw file in autocad, save to pdf, open in photoshop and save as a jpg) Then I open in mtc


  29. Hi Pam,

    Vinyl is so thin that you don’t need the 25 Post It notes, so just have the blade holder resting on the rim of the blade holder seat. Also, increase the force to 20 and try again. If this is a Zing Air, then set the Speeds to 13/13. Also, only cut something small until you get a clean cut and remember that the blade shouldn’t be cutting into the backing sheet of the vinyl, at all.

  30. I have the same problem that when I try to post to KNK I get a message “Body is Required”. I am typing in the body of the message (not the subject line) so I am not sure why I get that.
    Anyway, I’m trying to cut vinyl with the following settings, and am getting no cuts – not even scoring the vinyl. Any suggestions? This is a new Zing so I am a bit frustrated.

    blade – red
    force – 10
    speed – 10/10
    blade offset – .35
    passes – 1
    blade ht – 25 post-its

    Thank you in advance! Pam

  31. Regarding PNC, how far do you get in Chapter 9 before you run into a problem?

    Regarding the fonts, if they are zipped, you’ll need to extract them. If they are in TTF or OTF format then they are ready to load. Just make sure you can find them. I put everything into the My Documents folder because I seem able to easily find that on my Mac Mini. Then just use the instructions in Section 5.02 OR watch the video I made! Works the same way on the Mac version as with the Windows version.

    Regarding other imports… again just put everything into the Documents folder… or into subfolders you’ve created inside Documents so that they are easy to find.

    I recommend calling KNK USA about your levers. Here’s their number: 800-268-3672.

  32. Hello,
    I have had my zing for about a year & half. Still dont fulling understand how to work it. Even as useful as your manual has become to me. I dont understand the print & cut, how to get fonts from the web to my MTC, how to find my imports on MTC> HELP!!! I Love, Love what I have tried to do & want to learn more. Iam a visually learner, but with My Mac I need someone to show me step by step, holding my hand walking slowing. I just cant get it. I’am very smart I promise!!!
    Also, The Blue levers on both side ingauge to far & sound like they are about to break off.
    Thanks so much for your time & Have a great day!

  33. Body is just the main part of the post… perhaps you were putting the question in the subject line?

    280 micron card is 0.011 mil which would use the red capped blade. For force, it all depends on the composition of the cardstock. Density is as important as thickness, but for a starting point, use a force of 80, a very conservative blade tip exposure, a blade tip HEIGHT of 25 Post It Notes and do a SMALL test cut. See if it cuts clean. If not, then increase the blade exposure 1/4 turn clockwise and increase the force by 10 and repeat. Once you get a clean cut, check to see if the blade cut into the mat. If it did back off on the blade exposure, but keep the same force. You shouldn’t need a force of more than 120 on any cardstock. If you keep having problems, please email me directly at

  34. First of all I’m relatively new to Forums, I’ve just tried to start a new discussion and after I entered my query I was unable to post it as it stated that a ‘Body is required’? What does this mean please!
    My initial question was for my KNK Zing:
    Can anyone please tell me which blade should I use to cut a 280 microns white card, and also what would you recommend for the ‘cut speed’, ‘force’ and ‘offset’ etc., please?


  35. I recommend you order directly from KNK USA. They will ship to any country in the world, however they will only accept a bank wire transfer for payment. This has been their policy for several years. Please let me know if you have any other questions!

  36. Hi there,
    I’m looking where can I buy knk zing on a secure shopping website, can you help me?
    I’m from Mexico

  37. Hi Linda,

    You’re referring to the tiny little white rubber rings on the metal bar? You can go ahead and use the Zing while we are waiting for the next shipment. I will be emailing you to get more information about your address and where you purchased your Zing, so please watch for that email. : )

  38. I am just installing a KNK Zing that I have had for a few months. In following along with the manual – I have made it to the insert phase and realized that while the manual shows 2 material guides – 1 on each side – I have only one that is on the left side.

    I am wondering if I the machine will function temporarily, with the one guide or if I will just be making myself crazy trying to get it to work.

    I of course noticed this after Accugraphics closed for the day so I do not know what is required to sort this out.

    Any advise?

  39. First, I suggest reinstalling the driver. I assume you’re on a PC and not a Mac.

    Unplug the Zing from the computer. Then download and install the driver from here:

    Then reboot Windows. Allow Windows to completely come up. Then plug in the Zing again and watch for any popup windows that might indicate which COM POrt was assigned. If you see nothing, check under Windows Device Manager > Ports. It should say USB-Serial. Let me know if it works. If not, we’ll try something else.

  40. Hi Sandy. I just set up my Zing yesterday and am having the same problem it seems others have had. When I go to cut, it says not “connected COM4.” Then 5 seconds later is goes read and says “Not Connected”. I have tried to reconnect. I have refreshed. I have gone to control panel and looked at the ports. Note: I do not have a port for USB. Please provide some help so I can get up and running. Thanks.

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