Zing and Zing Air User Manuals

IMPORTANT: Please REFRESH your browser when accessing the links below.

Sure Cuts A Lot:

The following KNK Zing / Zing Air with Sure Cuts A Lot User Manual January 30,2018 Version reflects SCAL 4.069.

Chapters 1, 2, 11 and 12 are specific to the KNK Zing and Zing Air. Chapters 3 – 10 are SCAL only and will be useful to all owners of SCAL 4 software. Note that you may need to refresh your browser to see the latest version. Also, this user manual is over 300 pages and will require some time to appear in your browser.

Zing Air with SCAL User Manual – PDF Format

29 de enero de 2018 Capítulos 1 – 9, 11

KNK Zing Manual del Usuario en español – SCAL

Make The Cut:

The following KNK Zing / Zing Air with Make-The-Cut Interactive User Manual February 28, 2014 Version reflects MTC 4.6.1. Note that you may need to refresh your browser to see the latest version. Also, this user manuals is over 200 pages and will require some time to appear in your browser.

Chapters 1, 2, 9 and 10 are specific to the KNK Zing and Zing Air. Chapters 3 – 8 are Make The Cut only and will be useful to all owners of Make The Cut software.

Zing and Zing Air with MTC User Manual – PDF Format (this is a large file; allow time to open!)

Zing and Zing Air with MTC User Manual – Interactive Format

Zing and Zing Air with MTC User Manual in Interactive Format – Downloadable

Octubre 2017

KNKZing con MTC-Impresión y Corte.pdf

Octubre 2015

KNK Zing Manual del Usuario en español – MTC

29 thoughts on “Zing and Zing Air User Manuals

  1. Two things to check. First, make sure you’ve removed the two black plastic inserts that support the pinch roller bar. Also, make sure the red limit switch is sticking out and not pressed inwards.

    If neither one are the culprit, and you’re in the USA or Canada, then start a support ticket with KNK USA:


    Or you can call them when they reopen tomorrow: 800-268-3672. You can also email me at smccauley45@cox.net for quicker responses.

  2. I just got my zing air today. When I plugged it in and turned it on it makes a horrible noise when it gets to the right side of the machine to start. Help! I have been reading manual and done everything but it still is making noises.

  3. There’s a separate user manual for the Maxx Air. It contains the same Chapters 3 – 8 for Make The Cut, but the other chapters are written specifically for the Maxx Air so definitely use it. So, click on the Support tab at the top and then you’ll find a link for the Maxx Air support page. There’s a link to the user manual there.

  4. Since you have a Mac, the Zing Air plugin is automatically installed. You don’t need to install it separately. Just use the instructions in the online Zing UM to get everything set up. There are separate sections for Mac owners in Chapter 1, as you will see. : )

  5. I just received my new Zing. I have set it up, downloaded and registered the software. When reading the MTC site it said that I had to load the plug in for my particular machine before the zing would cut to it. Since I use a Mac and the plug ins are only for windows I would like to know what to do. I thought before I even tried to use the machine I would find out if I definitely need the plug in and if so how do I get one that works for a Mac. ps I also did not load the MTC bridge because when I purchased the Zing it said the bluetooth does not operate on a Mac. Hope you can help me. Thanks

  6. You cannot calibrate for the pen and then have that same calibration work for the blade because they don’t sit in the exact same position when gripped in the Zing Air. So you’ll need to go to your test arrow and recalibrate based on the blade. Sorry about that!

  7. HELP PLEASE!!!!! I have read everything watched all videos and searched all over the net and I am stuck. I am trying to calibrate my Zing Air. I managed to get the pen calibrated in about 30 minutes and now after practicing with the pen for a day or so I am ready to cut. I am setting up my blade for 4 hours now and am slightly off when I use my print and cut option. I am so frustrated and discussed I want to give up so please if anyone can give me some tips or any glimmer of hope it would be greatly appreciated. Thank you.

  8. You cannot print from MTC until the software is registered. Are you trying to test out MTC before buying?

  9. Hay,
    Did anyone else have a issue with registering before you were able to print?
    I never use my printers online. Now i am not able to print from my KNK Zing. I get an error message saying i have to register first.


  10. Just purchased a Zing air and I think I’m gonna love it? Getting ready for a daughters wedding and think it will come in hand. I’m working from a Mac and not having any luck importing fonts. Is it possible? Thanks for all the valuable info here.

  11. Hi Andrea,

    I am SOOO sorry! I’m just now finding this post. KNK USA is in Apopka. You should give them a call as I believe they provide private training. Their number is 800-268-3672. Also, you might want to check out Section 2.07 in the User Manual. I go through all of the settings and show the various combinations of Landscape/Portrait and Knife Point/WYSIWYG modes.

  12. Hi Sandy, I just purchased a Zing the end of October. I have read some of the manual but am having difficulty with paper placement (orientation) and where items will cut. Right now I am just drawing but would love to be able to cut something for Thanksgiving. It is confusing to me with landscape on the screen and then it rotates 90 degrees when it is drawn. Also, would like to learn how to cut at different spots on the page or just a scrap of paper. Do you know of any classes on the Zing in the Orlando/Maitland/Apopaka Florida area? Thanks for any help you can give me. Andrea Brooks

  13. lol Now that we’ve had some private emails, I’ll publish the solution to your issue so that others reading this will know. There’s a built in test pattern that can be initiated if the Zing’s head is all the way to the left when first turned on. It doesn’t work every single time, but in this case, it obviously did. Again, the head must be all the way to the left.

  14. I think there is something seriously wrong with my Zing! It just went crazy – I don’t know how else to describe it! While I was sitting here looking through the troubleshooting at the end of the owner’s manual, it suddenly started moving on its own in all sorts of random directions, making weird electronic noises! I took a video with my phone for a couple of minute before I shut it off to put it out of its misery!

  15. Hi Sandy, my Zing is stopping in the middle of cuts, with the blade down, just “frozen”. I searched the owner’s manual & it is saying to adjust the Data Throttle in the Advanced Settings of the Cut Window. But I don’t see Advanced Settings when I click on the little triangle – the only options are: Zing Speak, Check for Updates, Zing Help (Online), Presets, and About.The Zing is connected to my laptop running Windows 7.

  16. Do you the pinch wheels lowered onto the mat? To test, you should be able to pull the mat with your hands but not rotate it by tugging on one end but not the other. Feel free to email me for faster responses. My email is smccauley45@cox.net.

  17. I just got my new KNK Zing in the mail today and have set it up. I watched the tutorial on your site. My mat will feed under the rollers while cutting. The pen tool just goes from side to side with no movement of the mat. Any suggestions? THANKS SO MUCH FOR YOUR TIME!

  18. So, you’re having problems knowing where shapes are going to cut? I’ll email you privately so that we can work back and forth by email until things are figured out. But we WILL get it working for you! 🙂

  19. Hi Sandy,
    Just tried using my Zing for the first time & it doesn’t seem to be cutting right. I’ve read the manual & watched tutorials. It’s still cutting on the mat. I have no idea what I’m doing wrong. Please help!

  20. Congrats on ordering a Zing! And yes… scroll down to (5) on the Zing Support page: http://www.iloveknk.com/support/zing/

    This same table is located at the end of Chapter 2 in the Zing UM. Also, at the end of Chapter 10, I have a table of recommended settings for some of the accessory tools.

  21. Sandy my head is like a beehive researching cutters and watching videos. Yours are great thanks! Awaiting my first Zing next week….
    Do you possibly have guidelines for cutting depth settings on different materials; like a type of ‘Pressure Chart” available?

  22. Hi Maggie,

    Sorry for the delay! I was out of town until last night.

    Hopefully, you got things figured out. I assume you thought there was some kind of auto-load of the mat? For high functioning cutters, that’s not a feature that’s typically used because you want the ability to set the origin wherever you need it to be. So, you use the Set Blade Origin window to move the mat in and out of the cutter and the blade carriage left and right as needed.

  23. I’m setting up my Zing for the first time and am following the manual. I have put on the drawing pen as it says and placed a piece of paper on the cutting mat, then lowered the levers to insert the mat. They are well into the machine but when I move the levers to lower the roller bar the mat does not feed into the Zing as pictured. When I go to the Make the Cut software it does show my machine in the drop down so I feel that my software is downloaded but can’t understand why the mat does not feed in. The Zing has the power on and is connected to my computer. I am using Windows 7.

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