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I can't say enough good about Sandy and her support. She is so, so, professional. I have four cutting machines. None of which were purchased through Sandy.

I had the original yellow KNK and Sandy helped me every step of the way with helping me get used to my machine even although it was not her responsibility to do so.

I have moved on from that to a 13" Element and Win 7. I also have a 24" Cougar and guess who is helping me with both machines. SANDY!!! She had my KNK files cutting to the Cougar before I could draw breath.

Sandy, you didn't have to do that, but you did. That is what sets you miles away from the chaff, you are the WHEAT.

I can't thank you enough for helping me to get my KNK that was not purchased through you and my Cougar up and running.

May I also add my thank's for allowing me access to the files I lost without threating me.

Thank you so very much once again Sandy.

Madeleine

Madeleine

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