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About me:

I live in Tempe, Arizona with my husband of 24 years and we have two sons, ages 23 and 21. I have a BS and MS in Chemical Engineering from Texas A&M and worked for Exxon in Texas for 7 years before having my first child. After my boys were born, I became a dedicated stay-at-home mom. Once they were both in school, I split my time between volunteering at my sons’ schools and having part-time software support jobs.

My aunt convinced me to try scrapbooking in 1998 and I became instantly addicted. And then, when the first Craft Robo die cutters were released in the USA, I found an entirely NEW passion… digital die cutting. That grew even more after the Klic-N-Kuts were released and I was very honored to be hired by Accugraphic Sales, Inc to write the user manuals for the Klic-N-Kuts and ACS cutters.

I provide education and support for Klic-N-Kut, ACS,  Silhouette, Craft Robo, and Wishblade. I’ve also created a series of videos for KNK Studio, KNK Studio GE, ACS Design Studio, and Design Master. I plan to continue expanding the videos to cover more cutters and more software topics. I teach classes by phone / VNC to cutter owners everywhere and teach at KNK Retreats around the country several times a year. That’s another great passion I have… the love of teaching and helping others learn their cutters. Very satisfying.
:-)


I want to thank the following wonderful people for their contributions and hard work to support my business:

  • Stacey Briggs for tracking sales and expenses, maintaining the customer database, and helping prepare for the KNK retreats.
  • Michael and James McCauley for setting up the downloadable store, adding products, developing store graphics, troubleshooting problems, mailing packages, shopping for supplies, and all the other dozens of tasks that were required to build this business.
  • Chad Youngblut for teaching me how to cut and everything he knows about KNK Studio. I also want to thank Chad for rebuilding and continuing to provide tech support for this site.
  • Kaleigh Colton for photographing samples for the Gallery
  • Lisa Stewart for getting my blog moved to this site and teaching me to use Word Press.
  • Chris Durnan for urging me to start a blog! Great idea, Chris!
  • 87 Responses to “About/Subscribe”

    1. Debbie says:

      Hi Sandy,

      I recently purchased Make the Cut. Is there a user manual? I saw one from scrappydew, but I think it is more geared to the cricut. I have a 15″ Maxx!

      thanks for your help.

    2. Sandy McCauley says:

      I’m writing one, but for now, use ScrappyDew’s tutorials. Even though they were originally written for the Cricut, the software part applies to all cutters. Use this link to see videos for where images will cut from MTC to your KNK:

      http://www.iloveknk.com/support/mtc-support/

    3. Angie says:

      I recently purchased the thin and thick rubber stamp material from knkusa. I have the 15″ Groove and am wondering if you have any idea what settings should be used to cut it.
      Thanks

    4. Sandy McCauley says:

      Use the lowest cutting force for a test. Make sure you have a VERY sticky mat to hold the rubber in place during cutting. And use a speed of about 100 or 150. Use the TEST button to make sure you get a clean test cut before cutting your image. You’ll want the blade exposure to be set to just cut through the thickness of the rubber.

    5. Terry Taylor says:

      Sandy,
      So, I have moved to new computer (Windows 7 Home Premium 64 bit. I am using KNK with a Silhouette SD. All was fine under Windows XP, Sil Studio and MTC work fine, but…..when I bring in files that used to cut just fine in KNK, they cut 90 degrees rotated. I have KNK set for 8.27×39, the cut screen looks fine and the cut preview looks fine, but when it cuts, it outputs 90 degrees rotated.
      About to pull out what remaining hair I have!

    6. Sandy McCauley says:

      Are you cutting from KNK Studio GE??? If so, then go to Cut>Plotting Defaults and turn off Axis Swap. Then click on Apply or Save Default (whichever on you have). Now your images should cut the way you want.

    7. sara says:

      I have a crystal press from ioline and i am not a graphic designer. i am having a hard time finding a easier software to use with this machine. If you can help that would be great!

    8. Sandy McCauley says:

      What file formats can your Crystal Press software import?

    9. Cathy B says:

      Hi Sandy. I currently have the KNK Studio Max w/ the 24″ Eagle Ultraforce. I mainly do vinyl shirts, rhinestones shirts, rhinestone decals and vinyl signs. I have learned that it’s not all that convenient to switch blades, force and blade depth for each material. I am considering ordering a smaller machine to use for thicker materials (eg rhinestone templates). I am also interested in ordering another heat press (if available in packaging). What would you recommend?

    10. Sandy McCauley says:

      I will refer you to one of our dealers who will explain the alternatives and help you get the best choice for you!

    11. Hello Sandy,
      I still love my KNK MAXX even though so much life got in the way since I purchased it that I am still a complete utter and total rookie with it. That said, I am seeing a little clearing at the end of the tunnel and think that by the New Year I can really get started making friends with it rather than dabbling, here and there, too far apart for anything I’ve learned to really ‘stick’. So my question(s)/are is: My MAXX came with the Klik N Kut Studio Maxx Version 8.0 Revision 1 program.

      Is the Make the Cut program meant to replace the KNK MAXX studio? Or does it fill some gaps?

      Is the Make the Cut more user friendly?

      Would you recommend for someone like me who hasn’t really learned anything yet to switch to Make the Cut?

      Thanks for any advice. For sure if the Make the Cut is more user friendly I should just order it and start learning using it as the main program, yes?

      Clarissa

      PS the big thing I’d like to learn is how to print text on a shape that I will cut with my MAXX — for making books. Is this even possible? Ha

    12. Sandy McCauley says:

      Hi Clarissa! It’s wonderful to hear from you!

      Make The Cut offers some extra goodies not available in KNK Studio. For some owners, it’s a complete replacement. For others, it’s more of an enhancement. It’s like with the two combined you have super powers! :P

      Make The Cut is considered to be more user friendly. I’m writing the user manual right now and it will have links to lots of quick videos that cover the same sections as in the manual. I’m hoping this will be a really cool new way for users to learn a software program.

      I think that if you have found KNK Studio to be difficult to learn, then switching to MTC could make things much easier. There are also some existing tutorials that are very good and I can provide you links to those while you are waiting for my videos and UM to be completed. : )

      Oh… and since you are interested in Print and Cut applications, I highly recommend Make The Cut over KNK Studio. The PNC is much easier to learn!

    13. Patricia says:

      Hi Sandy, reeally enjoying info here. Have a question. Will I need MTC for my new Silhouette SD for things like
      conical warp? I don’t know where or if the Studio prgm
      has a like feature; but I desperately need it to put my
      lettering for my Christmas balls on an arc stencil for
      etching. Appreciate any help!!!!!!

      Pat in Kent

    14. Sandy McCauley says:

      Hi Pat,

      Conical warp is for cones, not spheres, thus it will not work for your Christmas ornaments. Sorry!

    15. Arthur says:

      Hi Sandy!

      I never used Registration Marks before… for nothing!
      If I decide to purchase a KNK Zing how can I use Registration Marks for laser alignment?
      Where its done? On my Office Application, on my MTC software, on my printer settings?

      Thanks!

    16. Sandy McCauley says:

      They are added in MTC when you send a file to print. One of my associates will be emailing you with more details!

    17. lynn12173 says:

      I don’t know if you remember me but I use to be a member of the old scrapbooking group (lynn12173). I was wondering if you still talk to Kathy TwoBears? I’m trying to get a hold of her. I really miss her.

    18. Sandy McCauley says:

      I haven’t heard from Kathy in several years. Maybe someone will see this post and know her current email address! :)

    19. Sandie says:

      Hi Sandy,

      Do you know if the original yellow Klic-n-Kut machine is compatible with Linux?
      I’ve installed Inkscape, but can’t find mention of a driver to install for the machine.

      Many thanks
      Sandie

    20. Sandy McCauley says:

      You cannot cut from Inkscape to a KNK or other cutters (although a few of the hobby cutters will show up as printers and you can do some cutting that way… at least in Windows… not sure about other operating systems). Also, our KNK Studio software, that I assume you received with your yellow KNK, is Windows only. Sorry!

    21. vicki ella says:

      I am looking to purchase a die cutter but would like one that can cut rubber stamps as well. In the write-ups they say wether or not they can cut ‘rubber’ material but i am not sure if that means it can cut out a stamp. I thought perhaps if i choose a cutter with adjustable cutting depths that would mean i could cut a stamp out but they don’t actually say yes you can cut stamps. The other option is to buy the instastamp maker and a die cutter but that gets really expensive as well as taking up soo much room. Could you please help Thank you Vicki

    22. Cathy B says:

      I haven’t been able to find a good “baseball” font in the KNK Studio Max. The lettering that has points coming out of the middle of each letter, like the Texas Rangers. Can you think of a font that’s installed into the software that is similair?

    23. Sandy McCauley says:

      That’s actually a western style font. Here’s a link where you can download some free ones: http://www.dafont.com/theme.php?cat=106

    24. Sandy McCauley says:

      Sorry for the delay, Vicki… just found this post. The KNK’s can cut the clear rubber that’s used for making your own stamps, however, you need to understand that this is not the way to make any stamp. Only solid outlines can be cut with a digital die cutter; you cannot carve the material, which is what most stamps are. This is done using one of the stamp making machines.

    25. Melody Landis says:

      Hi Sandy. Bought my KNK in Nov., but now my laptop is on its way to Toshiba Repair Depot and I will lose everything I have on it. I already put the software on our desktop and I understand I can only put the software on 2 computers. How do I go about putting it back on my laptop when I get it back?

    26. Sandy McCauley says:

      Contact KNK USA after they reopen on January 2. (800-268-3672) Chad will explain what you need to do and will do his best to get CADLink to re-issue a new set of license files for you.

    27. Robin Bucholz says:

      Hi Sandy,
      I just bought a used knk. It says 2007 on it. I need mats, blades and accessories. Do you sell these items?
      Also it needs software, and the seller said it doesnt need a doggle even tough it came with a booklet on it with the machine, that said not to lose the doggle. The seller stated it doesnt need it. I would so appreciate if you know how I can get these items.
      Thank you for your time
      Robin

    28. Robin Bucholz says:

      Hi again,
      I forgot to ask what is the cut you talk about? Does this go with the knk? Sorry I got the machine but really have no idea what it is all about.
      Thanks again

    29. Sandy McCauley says:

      I answered in another location at this site. I will email you, as well, so we can go over some things! : )

    30. Sandy McCauley says:

      Make The Cut is one of the software programs that will cut directly to the KNK. There are others. I will email me directly so I can get more information from you and better help you!

    31. Jo says:

      Hi Sandy,

      Wondering if you know where I can get a copy of the calibration sheet. I have a second hand machine and want to print and cut, but I never got the sheet and the download link for KNK USA doesn’t work. I haven’t been able to source a download anywhere else on the net either. Thanks!

    32. Sandy McCauley says:

      You can download it from here:

      http://www.iloveknk.com/FreeFiles/KNK/Important/

    33. Deb Heimler says:

      Hi Sandy-
      I was wondering if the KNK would emboss and/or cut aluminum cans? I’ve only used it for paper and vinyl and am not sure where to start? I have the 15″ Maxx

    34. Lori says:

      Hi Sandy -

      I was just curious if there will be a newer version of the ACS software coming out anytime soon. It seems a lot of the other rhinestone programs out there are adding updated features for fills and also being able to rhinestone a jpeg or bitmap image without converting it to a vector image. I love my ACS program but also love the newer feature offered by the other programs.

    35. Sandy McCauley says:

      We don’t have plans for an updated ACS because the cost quoted by CADLink to do so was obscene. However, we will have a new software program to offer as an even better alternative to what CADLink can do. Watch for an announcement here soon!

    36. Neill says:

      Hi Sandy
      I am interested in purchasing KNK Maxx. One thing I can’t figure out is why the cutting blade wouldn’t cut right through the paper (or material) into the carrier sheet as a piece of paper is only so thick.
      Further to this I would like to make and sell sheets of stickers (paper preferably) I came across some A4 Matt Sticker sheets 105grams. The top would be paper and the bottom a transfer sheet. Is it possible in that case to cut out a sticker shape without going through the transfer sheet below? Hoping you can help. Neill.

    37. Sandy McCauley says:

      Same answer applies to both questions! :) The blade holder is adjustable so that you only expose the amount of blade required to cut through your decal paper and not the backing sheet. This is how a number of materials are cut including vinyl and iron-on transfer. I have a video which shows how to adjust the Maxx blade holder.

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