Page 221 - Orignal Klic-N-Kuts with MTC User Manual

Appendix B Troubleshooting

Communication Issues

There is no “USB-Serial” COM Port connection available in the list of available COM ports.

 If you own a KNK Element series model, please watch the video at the link below to see if your KNK is
showing up under Ports (in Device Manager) as a CH341. If it does, you will need to purchase an
RS232 serial cable (correctly pinned for a KNK) and a USB-Serial converter in order to use Make The
Cut with your KNK. The KNK Element series originally had a different mainboard.
http://www.iloveknk.com/FreeVideos/Support/SettingTheCOMPort/

 If you do not see anything under Ports in Windows Device Manager, then
nd
st
 Unplug your KNK. Download and install the driver for the 1 and 2 generation KNK’s from here:
http://knkusa.com/resources/
 Once you have downloaded and installed the driver, reboot your computer. When your computer
has finished restarting, reconnect the KNK to your computer. You should get a pop-up that will finish
the installation. If you continue to have trouble, contact your KNK dealer or KNKUSA.
____________________

When I tried to cut, I got an error message that said: “Overlapped I/O Operation is in Progress”
 Verify the correct listing is selected in the Serial Port menu.
 Verify that the USB cable is securely plugged into your KNK and into the computer.

____________________

When I tried to cut, nothing happened, no error messages either.
 Make sure your cutter is online. Make sure you have KNK Element/XL/Grand selected in the Cut with
Klic-N-Kut Series Cutter window.
____________________

When I tried to cut, I received an error message that said, “Access is Denied.”

 The Latency Timer needs to be changed on the Com Port assignment. To do this, watch the video
called “Communication Fix” at this link: http://www.iloveknk.com/FreeVideos/Support/
____________________

During a cut, the KNK stopped and light is flashing on the Control Panel.

 The blade is trying to reach a point outside of the available cutting width. Turn off the cutter, unplug the USB
cable, and click on Cancel. Answer “Yes” to quit. Then re-plug the cable, turn the cutter back on. Set your
origin closer to the far right limit so that you have the full cutting range width available.

____________________

I’ve reinstalled the driver and change the Latency Timer, but my computer keeps losing the connection to the
KNK.

221