Zing Frequently Asked Questions
Specs
Q. What are the overall dimensions and weight of the Zing?
A. The Zing is 23.5” wide, 4.75” high, and 6.25” deep. It weighs 12.1 lbs.
Q. Is the Zing made of plastic or metal?
A. The main parts of the Zing are made of metal. The end caps are made of plastic, along with a few other small parts.
Q. How does the Zing compare to other KNK models?
A. There are comparison charts available here: http://www.iloveknk.com/knk-info/knk-comparisons/”
Q. What is the maximum cutting width and length of materials in the Zing?
A. The maximum possible cutting width is 14”. There is no theoretical maximum cutting length. The mat that ships with the Zing is 15” in length but you can cut longer materials that have a backing sheet, such as vinyl.
Q. What is the maximum width of material that can be loaded?
A. The materials need to be ~18” or narrower.
Q. What is the minimum width of material that can be loaded?
A. If a cutting mat is not being used, then the material needs to be at least 12” wide to be gripped by both pinch wheels. For materials narrower than 12” or for materials without a backing sheet, then the mat should be used.
Q. Can the Zing handle roll feed?
A. Yes. The Zing can cut rolled materials.
Q. What is the maximum thickness that can be fed with and without mat, under the rollers?
A. The thickness is actually based on the blade length which is ~2 mm or 0.08”.
Q. What computer operating systems are supported?
A. Windows XP, Vista, and 7.
Q. What is the length of the included power cord?
A. 9 feet
Q. Is the power cord a 3 pronged power cord?
A. The cord shipped to US and Canadian customers is a 2 prong cord with a UL certified power supply. The same power supply ships with Zings to customers in Australia, UK, and South Africa but with the plug that is used in those countries.
Q. What is the length of the included USB cable?
A. 6 feet
Q. What is the size of the mat that is included?
A. The mat that ships with the Zing is 14.5” x 15.25” with a printed grid of 12” x 12”.
Q. What is the resolution of the cutter, how delicate can it cut on, say, vinyl?
A. The resolution is 1016 x 1016. It will be able to cut with the same intricacy as the other Klic-N-Kut models.
Q. How noisy is the Zing?
A. The Zing is the quietest of all of the KNK models. Noise level testing indicated that the Zing’s loudness measured at 60 – 70 decibels which is equivalent to a normal conversation at 3 – 5 feet away.
Q. Is the Zing wireless-capable?
A. No, not at this time.
Q. What software programs work with the Zing?
A. Current the Zing only cuts from Make The Cut, which is included in the purchase. You can import other file formats into MTC for cutting, such as AI, SVG, PDF, SCUT, and EPS.
Purchasing
Q. When will the Zing start shipping?
A. We expect the Zing to begin shipping in early November.
Q. Is the $399 cost of the Zing only for pre-orders? Will it go up?
A. No. The $399 is the retail cost of the Zing and will remain the cost that all dealers have agreed, in their contract with KNK USA to charge.
Q. How much does shipping cost for the Zing?
A. The shipping is $19 within the 48 contiguous US states. For all other shipping, please contact chad@accugraphics.co or call them: 800-268-3672.
Q. In what states will sales tax be charged?
A. Sales tax is charged if the Zing is shipped to a Florida address. Also, sales tax will be charged if your Zing dealer lives in the same state that you do.
Q. What is the warranty?
A. 1 year parts and labor. If there is a technical issue, it is the customers sole responsibility to pay for shipping to and from the manufacture or dealer. If your machine arrives DOA please contact us immediately. Opening your machine without contacting us first, will result in voiding your warranty.
Q. What comes in the box?
A. Zing cutting machine, Make The Cut CD with Activation Pin, 1 cutting mat, 1 Zing blade holder, 1 regular materials blade, 1 thick materials blade, 1 test pen, 2 test pen inserts, power cord, USB cable, Quick Start guide.
Q. Is there a manual?
A. The Zing/MTC User Manual will be available on-line. Because of on-going updates to MTC and the high cost of printing a detailed user manual, there will be no printed versions available. Instead, the on-line manual will be interactive, with links to videos and the ability to download, print pages you need, and search on any word.
Accessories
Q. What are the available Zing accessories?
A. The following accessories are available to purchase: additional blade holders (in blue, yellow, and red), three different blades (red capped for regular materials, blue capped for thicker materials, and the yellow capped fabric blade), the standard 12” x 12” ruled mat, engraving tool, embossing tool, punch tool, pen holder, and a travel bag. Additional accessories that will be available in the near future include a larger 14″ x 24″ mat, a stand, and desktop extensions.
Q. Will the cutting mats already be sticky?
A. Yes. The mats will come with an adhesive pre-applied in the gridded area.
Q. Is there a stand available for the Zing?
A. Not at this time, however we will have a stand and desktop extensions available in the near future.
Q. Is there a roll feed attachment/mount etc. available?
A. A roll feed attachment will be part of the stand mentioned in the prior question.
Q. Are tables/extensions available for the Zing?
A. Not at this time, however we will have desktop extensions available in the near future.
Q. What other mats are available?
A. A larger 14.5” x 26.5” mat with a printed grid of 14″ x 24″ will be sold separately.
Q. What type of blades work with the Zing?
A. The Zing blade holder uses its own blades and other brands will not fit. Zing owners will, however, be able to use other brands of blade holders in the Zing, if desired.
Q. What kinds/diameters/lengths of pens/tools fit the pen inserts?
A. The blade holder seat will fit pens from ~1/4” to 13/16”.
Q. How much are replacement mats and blades?
A. The replacement mats will be sold in a 2-pack for $15.99. The replacement blades are $8.99 each.
Q. Is it necessary to purchase a fabric blade to cut fabric?
A. If the material has been stabilized first and intricate cuts are not required, then the fabric blade is not necessary. But the quality of the cutting is greatly enhanced by using the fabric blade (e.g. the points on a 5 point star). Also, with the fabric blade, fabrics can be pressed to a sticky mat and cut without having a stabilizer applied.
Operational
Q. Are there any demo videos of the Zing?
A. Yes! Here’s a link to a list of current videos which demo the Zing: http://www.iloveknk.com/knk-info/free-video-tutorials/”
Q. What about vibration (does it need to be on a sturdy table or will card table suffice)?
A. The Zing can be used on fold-out tables. Just make sure the table or stand is stable and will not tip over easily.
Q. How accurate is WYSIWYG cutting without registration marks and can it be calibrated?
A. Theoretically, if the printout is aligned perfectly straight on the mat and the mat is straight in the machine, then very accurate cutting could be obtained using WYSIWYG cutting. However, the accuracy of the printer used to print the image to be cut is the limiting factor in the WYSIWYG method. That’s why using 3 point print and cut registration is important as it will take into account the inaccuracy of the owner’s printer.
Q. How do you cut from scraps of vinyl or colored papers loaded on the mat?
A. Easy! Set the cutting mode to Knife Position and move the blade to the front right corner of the first scrap and cut the shape or shapes you want from that scrap. Then you move the blade to the front right corner of the next scrap and cut the shape or shapes you want from that shape, and so forth.
Q. Is there a minimum size suggested for paper on the mat?
A. Not really, as long as the mat is sticky enough to hold the paper in place, you could cut a 1/8” shape from a ¼”scrap, if needed.
Q. I see from the video that you can just cut off a long piece of vinyl and use that, but how does it work if it’s still on the roll?
A. Here are two methods used by cutter owners- (1) Measure and pre-cut the length you need in advance (adding a few extra inches) or (2) Unroll enough material in advance of the cut so that the material can easily feed into the Zing during the cutting process.
Q. Where do I go for help with my Zing, if I need it?
A. Your Zing dealer is your first line of support. All dealers have signed contracts agreeing to provide basic hardware and software support. There are also user support forums available and these are listed on the first page of the Zing User Manual.
How do you add to your pre-order balance before shipping?
It all depends on who you selected as your Zing dealer. If you ordered from the MTC Forum/ MTC web site, then you’ll need to contact MTC. If you went to KNK USA to order, then you’ll want to contact them: 800-268-3672. If you ordered from one of our other dealers, then email them directly. Do you have your original receipt where you can see who was paid?
I purchased from MTC – I am paid in full; you cannot add in increments of less than $ 100.00 until shipping. It would be nice to be able to pre-order accessories before shipping, but that is not an option right now. Thanks for your response! I have not been back to this site for some time now.
Where can I find the Zing online user’s manual?
The accessories are delayed by several weeks. I noticed that the MTC store now has them available to order but they cannot be shipped with the Zings.
The Zing UM will be posted either today or tomorrow! I’ll announce as a blog post!
Hi,
I currently hand cut all my original applique designs and I am looking for a die cut machine that I can use to cut my fabric designs. Which do you recommend? I need a machine that I can use any photo I want to make my applique designs from. I have pictures saved onto my computer and I also free hand draw some which I can scan and upload onto my computer.
Thanks for any info!
Emilie Bradley
Any of the KNK models will be perfect for your application. The fabric blade for the KNK’s cuts a wide range of fabrics with excellent detail. I’ll email you with more details!
Hello,
Nice to meet you.
I am interested in KNK Zing. I have a few questions about it:
1. Is it able to cut any characters appear on screen? e.g. Chinese…
2. I would like to cut some logos which is 1 inch x 1 inch. Is it possible?
3. Can you recommend some distributors to me that I can buy the product?
We need it urgently, if possible, please reply asap.
Thanks and Regards,
Lawrence
1. Yes… it will cut any characters that are vector images. If the character is in a TTF font file, it will cut it.
2. Yes… you can cut something that small… although it will need to be cut from a thin material. For example, trying to cut really small images from chipboard wouldn’t work well. But cutting small detail from vinyl, paper, and most cardstock will work great.
3. We have a number of KNK dealers. I will send you some names via email.
I presently use another brand of digital cutter in my cake business. I need to cut very small, detailed images. The problem that I have with my present cutter is that I can’t adjust the blade, and also the gumpaste moves on the mat. So I have some questions:
1. Would the Zing have to be modified so that I can use gumpaste on the mat: ie: would I have to remove rollers that would normally roll down the middle of the paper?
2. Are there mats available that are not sticky?
3. Do you have any suggestions for using gumpaste in the Zing? Is there anyone on your team that has tried this application?
I am excited to be able to use a machine that will allow me to use my own designs and ideas. Thank you for your help
Hi Florence,
(1) I just cut some icing sheets the other day on the Zing and it worked great! There are some tiny material press rings that you can roll out of the way. Then you are left with an 11″ wide area for your gum paste as the two major pinch rollers are ~11.5″ apart.
(2) I used a thin regular KNK 12 x 12 mat (no adhesive) and spread some margarine on it. This helps to hold the icing sheet or gum paste in place. This is something you can order separately and they are quite inexpensive.
(3) I recorded the settings I used for the icing sheets and I can test some gum paste to provide you my recommended settings for it, as well. But it’s such a soft material that it cuts easily and accurately! : )
Hi,
I am new to paper crafting and card making and I am buying my new KNK Zing. I’m staying in Glasgow, Scotland for 15 days, so I wanted to buy it before going back to Egypt and I don’t know where can I order it, I don’t know the suppliers in the UK. I want to check the availability of this machine and If I make the order today, how long will it take to be shipped? Can you help me with that because once I am in Egypt, it will be difficult to get it. Also, i want to ask what else do I need to buy, i mean what accessories I need if will be using the machine to make cards and scrapbooks.
Thank you so much
We are in the process of setting up a warehouse in the UK but it will still be a few months before we have the Zing stocked there. You can order it from one of our dealers in South Africa possibly or from the US. Sorry it’s not available in the UK yet.
If I ordered the KNK Zing from the US., can it be shipped to Glasgow,Scotland? or if I ordered it from one of the dealers in South Africa, can it be shipped to Egypt? Can you provide me with these dealers please?
Yes… the Zing can be shipped anywhere in the world from our facility in Florida. I recommend contacting KNK USA to get a shipping quote first. Note that the quote will not include any import duties assessed once the cutter arrives in Scotland. They can be reached at http://knkusa.com/?page_id=21 and you’ll need to provide a postal code to get the quote.
To reach our dealer in South Africa, please use: http://www.shop-n-scrap.co.za/
Good luck!
I purchased classes from you a few years ago and would like to get started. What is your contact phone #. Thank you. Mary Yoder
Sure! I’ll email you and we’ll decide on a time next week to get started!