117 Comments

1. 

   Sandy McCauley on February 27, 2012 at 9:05 am

   I would recommend the Eagle since it has some extra cutting force that you’ll need when cutting denser materials.

2. 

   Dee on February 26, 2012 at 6:56 am

   Hi Sandy

   I am from South africa and I’m planning to purchase a KNK machine. Which should I go for, the Maxx or Eagle? I will be making gift tags, cards, chipboard cut-outs, material cut-outs and more.

   Thanks!

3. 

   Sandy McCauley on February 15, 2012 at 9:28 am

   Yes… you can use Version 8 of KNK Studio with your KNK Element cutter. There is an instruction file with the download files and it will explain what to do. You can purchase blades for your Element here:

   http://www.digitalcuttersplus.com/Klic-N-Kut-Blades_c_93.html

4. 

   Karla on February 13, 2012 at 2:03 pm

   Hi, I have the KNK Elements, I need to know where to buy blades and if the version 8 software is for this machine.

   Thanks

5. 

   Sandy McCauley on January 15, 2012 at 1:25 pm

   My name is Sandy, not Emily! I think you picked up “Emily” from the last person who posted here. 🙂

   Anyhow, any of the KNK’s will be able to handle cutting the thin magnet materials. And either KNK Studio or Make The Cut will also work for designing stencils. I’ll email you additional information!

6. 

   David Johnston on January 15, 2012 at 1:18 pm

   Hi Emily,

   It was great to find you. I want to make simple magnetic stencils .15mm about 15 inches x 40 inches. Can you recommend a cutter and what design software would I need?
   I am going to buy your video as soon as this is sent.
   Thanks
   David

7. 

   Sandy McCauley on January 10, 2012 at 3:46 pm

   I’ll contact you, Emily!

8. 

   Emily on January 9, 2012 at 10:07 am

   Hello, I have pulled out my KNK Elements from storage (moved years ago and well…) Anyway first thank you for the software 8 download and the Win 7 64 but driver video and driver download. Machine is at least hooked up and the computer sees it.

   Q. I am trying to find replacement blades and other blades you talk about in your videos and have an extremely hard time finding supplies for the KNK Elements. The main web site that use to be around is gone.

   So… can you give me some links for where to purchase supplies for the KNK? BLADES espcecially, mats, vinyl and adhesive like you mention in your videos..

9. 

   Sandy McCauley on December 29, 2011 at 5:50 pm

   If you click on that link for Version 8, you’ll see an instruction file. It covers how to get Version 8 downloaded, installed, and working with your dongle. Plus it also covers everything that is different in Version 8.

10. 

    Nicole Gruidl on December 29, 2011 at 12:27 am

    Hi Sandy
    I bought my KNK from you more than 3 years ago. I see that there is a more recent Studio 8 available. Mine is 7.1 revision 1 at the moment. What can I do to get the latest version and what is different on this version than the one I have?
    Thank you so much,
    Nicole

11. 

    Sandy McCauley on December 28, 2011 at 11:28 pm

    You can buy the things you need from KNK USA or other KNK dealers. What all did you get with it? Did you get cables? Blade holders of any kind? Is the KNK a yellow one or a white one? If the seller didn’t provide the KNK Studio dongle, then you will need to buy a software package of some kind and I can help you with that. Email me at smccauley45@cox.net and we’ll go over your options based on what you plan to cut.

12. 

    Robin Bucholz on December 28, 2011 at 8:40 pm

    Hi,
    I bought a used knk. I believe it is a 2007 model. The book says that. I need to get mats for it, and blades, etc. Also need software for some one else and it did not come with a doggle. Do I need one for it? It has the manual, but the seller said it doesnt need the doggle. Just software. I do need mats, and blades and other things. Do you sell these items?
    Thank you
    Robin Bucholz

13. 

    Sandy McCauley on December 9, 2011 at 7:05 pm

    Hi Judy, As stated on the Quick Start Guide and in the Zing User Manual, you need to install from the CD but you do NOT have to use that activation pin… you can sell that! : ) OR… you can now go to the MTC Forum and the latest MTC version and Zing Plug-in are there for you to download.

14. 

    Judy Krueger on December 9, 2011 at 12:15 pm

    Hi,

    Just got my Zing installed and went to use the pen to draw the arrow and when I go to cut the option for the Zing does not come up. I had already MTC installed, have had this for a long time and did not install the new disc..What am I doing wrong and does the new disk have to be installed. ?? Please help me!!!Looking forward to using my new machine…
    Judy

15. 

    Sandy McCauley on November 30, 2011 at 11:22 am

    After a server crash, they decided to rebuild their store using new software… it will take some time to get all of the products reloaded. A few things are back up, including Zing supplies, rhinestone supplies and some of the blades for the Maxx.

16. 

    JJ on November 28, 2011 at 7:29 pm

    Sandy,
    Most pages on http://www.knkusa.com are broken. Do you know what’s up?

17. 

    Sandy McCauley on November 23, 2011 at 5:10 pm

    Hi Julie,

    Check the following things which can cause skewing of the mat: (1) Do you have the mat all the way to the right side of the machine, aligned with the right endcap? (2) Is your blade set so that it is not cutting into the mat (3) Are you using the Maxx mat versus a thinner mat of some kind? (4) What is your cutting speed and US speed? You may need to decrease both of them to about 100 for multi-pass cutting.

    Also, if you are cutting chipboard or some other dense material, I recommend getting some strong magnets to sit on your flatbeds in the front and the back so that the mat has no room to skew. The ones I use when cutting chipboard are sold here:

    http://www.harborfreight.com/retrieving-magnet-150-lb-pull-36904.html

18. 

    Julie on November 22, 2011 at 3:49 pm

    Hi Sandy,
    I have a KNK maxx cutter which I love but I’m having problems when I do multicuts on the same project it is moving about a 1mm off the original cut line so if I multicut three times I have three different cuts on the same project. Do you have any suggestions. I don’t use my cutter to it full potential but time is the problem to learn how to do different things.
    Regards Julie

19. 

    Sandy McCauley on October 9, 2011 at 8:31 am

    Yes! In fact, what’s really nice is that you can insert most pens into the Zing directly and use them! There’s no special holder or special pens to purchase. 🙂

    With both the Silh Studio software and MTC, you must vectorize your images first but both programs have that capability.

20. 

    Jane from Oz on October 8, 2011 at 11:54 am

    Hi Sandy
    Could you tell me with the new Zing will I be able to import my digital images into MTC, and then both draw and cut them? In other words will there be pens available like I can do with my current cutter?

    Thank you
    Jane

    I am tossing up between the Silhouette Cameo and the KNK Zing

21. 

    Sandy McCauley on September 15, 2011 at 7:24 am

    Hi again, Amir,

    You shouldn’t be losing ANY accuracy using EPS or PDF. In my experience, both formats will import into our software and maintain the exact sizing as the original images.

    Also, it’s my understanding that both Accugraphic and your dealer are working the skewing issue with you. And your dealer will be meeting with you in a day or two? That’s your best bet… to have your dealer there to see what’s happening with the material you are attempting to cut.

    One thing I use when cutting really difficult materials like chipboard are two magnets on my flatbeds to keep the mat aligned during cutting. I don’t know if you can find similar magnets where you live, but they work great:

    http://www.harborfreight.com/retrieving-magnet-150-lb-pull-36904.html

    As long as you keep them away from the bottom of the KNK, they are safe to use.

22. 

    Amir on September 15, 2011 at 2:47 am

    Hi Sandy,
    Thanks for the replay,

    1. Sorry to hear that I can not import DWG files into KNK Studio current version.
    By converting DWG to files accepted by KNK Studio (pdf, ai eps etc) I am “loosing” a lot of processing time as well as accuracy.

    2. I tried both ways: cutting mat against the right end cap and cutting mat away from both caps.
    Either way I get an off-set.
    Machine setting Velocity=50 Force=255
    I lowered the Us from 300 to 200 – unfortunately same results – offset on the second pass.

    Can I upload to the blog some images of the testing results?

    Thank you Sandy !

    Amir

23. 

    Sandy McCauley on September 14, 2011 at 2:46 pm

    Sorry Amir, for the delay!

    1. I would guess that the DWG files are possibly a later version than what ACS/KNK Studio can import. Do you have other export options? I know that ACS/KNK Studio tends to successfully import .PDF and .EPS vector files successfully.

    2. Do you have the cutting mat all the way to the right, touching the far right end cap. Also, what is your cutting speed? You may need to reduce it and reduce the US speed (refer to Step4 page 8 of the user manual… try making it 200 or 250).

    If you continue to have problems, let me know and I’ll get hold of your dealer and let them know my suggestions so they can learn themselves and help future customers.

24. 

    Amir on September 14, 2011 at 2:10 pm

    Hi Sandy,

    Any suggestion on the problems I am facing with my new Eagle24”?
    1. KNK Studio dose not import DWG files
    2. When repeating a job the first path (cut) is off-set from the second path (cut) (see post above)
    Thank you.

25. 

    Amir on September 13, 2011 at 10:22 am

    Hi,
    Sorry for the late replay,
    The Eagle dealer involved is Massimo from Shop-N-Scrap.
    I purchase the machine in South Africa.
    I would like to add one more issue I am facing:
    I am trying to import a DWG file into KNK Studio – But I get an error message saying “This filter not designed for Autocad DWG files” I tried the 3 option of Importing DWG and I got the same message every time. Any suggestions?

    Thanks

    Amir

26. 

    Sandy McCauley on September 7, 2011 at 8:24 am

    Hi Amir,

    I can provide several solutions, but first I want to get your Eagle dealer involved in this. Where did you purchase your Eagle?

27. 

    Amir on September 7, 2011 at 3:00 am

    Hi,
    Five days ago I bought new Eagle 24”, installed the KNK Studio software and made some drawing and cutting tests. The main problem I am facing is when I press the “Repeat” bottom on the machine (for the second pass – trying to cut thick material) the blade does not follow the same path as the first pass! The material is attached to the mat with extra strong tape (industrial type) and the mat is clamped with the 4 wheel clamps. – any idea what can be the problem?

    Thanks
    Amir

28. 

    Sandy McCauley on August 22, 2011 at 7:31 pm

    Accugraphic will call CADLink about this tomorrow. For now, please just wait. I’ll follow up on Wednesdayl

29. 

    Deborah Cannon on August 22, 2011 at 9:26 am

    I just installed a new hard drive with windows 7 and now I can’t seem to get my ACS design studio software to load. I keep getting a message that drive which has the dongle in it needs to be reformatted.

    Any little secrets I need to know? is my dongle corrupted?
    or is there something else I need to download for Windows 7?

    Thanks,

    Deborah

30. 

    Sandy McCauley on August 20, 2011 at 9:01 pm

    The new Zing will probably be perfect for you. It’s not yet released by will be soon. Where are you located?

31. 

    Rhonda on August 20, 2011 at 5:20 pm

    Is it possible to actually see a personal demo of this machine in use. Our church is wanting to purchase one for the children’s department and would like to see it in action. We will be doing high volumes of cutting and were wondering if this is the right machine for us. Any suggestions would be greatly appreciated.

32. 

    Yvette Kapp on June 18, 2011 at 5:08 am

    Hi Sandy,
    My name is Yvette and I live in Pretoria,South-Africa. I bought a knk about a week ago and I have not been on a course yet. But know I need to cut and print tags for a school for their matric farewell dance before Monday,20/06/11. I have created the tags with the names to be printed on the tags, but just can’t figure out how to cut and print the tags.I need help urgently, and my dealer where I purchased the knk is not getting back to me!
    I would really appreciate your help.
    Thanx, regards
    Yvette

33. 

    Danielle on June 9, 2011 at 10:22 am

    On COM6. Then I changed on the klic-n-kut studio to port COM6 also. Is that right? thank you again.

34. 

    Sandy McCauley on June 8, 2011 at 2:28 pm

    Okay… and what COM Port was assigned by Windows Device Manager?

35. 

    Danielle on June 8, 2011 at 10:58 am

    I changed the baud rate on the machine to 57600. On the computer and on the klic-n-kut studio maxx.

36. 

    Sandy McCauley on June 8, 2011 at 9:44 am

    Did you change the baud rate on the machine to 57600? You might want to go through the videos in my New Owner’s Startup Guide here:

    https://www.iloveknk.com/wp-content/uploads/Info/NewKNKOwnersGuide.pdf

37. 

    Danielle on June 8, 2011 at 6:53 am

    Sandy sorry to bother you again but I am from Brazil and have no support here. I installed and was recognized. But when I press cut, the machine does not respond. I followed all the steps correctly to the manual for the initial test, but when I press cut does not show any sign. It’s calibrated and ready to use the pen. Thanks for your help.

38. 

    Sandy McCauley on June 7, 2011 at 11:13 am

    Great!!! Glad to hear you have the two talking to one another now. : )

39. 

    Danielle on June 7, 2011 at 11:08 am

    Thank you, the second video got the problem!

40. 

    Sandy McCauley on June 6, 2011 at 3:20 pm

    There’s a second video called Resolving 64Bit Driver Problems… have you gone through that one yet? It’s in the same folder as the first one:

    https://www.iloveknk.com/FreeVideos/Support/

41. 

    Danielle on June 6, 2011 at 11:23 am

    Sandy,I tried installing the 64 bit driver for widows7 as shown in the video but still do not accept and continues with the exclamation point. What to do? thank you

42. 

    Sandy McCauley on May 13, 2011 at 12:27 pm

    You will need to read this post and then, if you are still having problems after going through the list, contact your original dealer for assistance. The solution may be to get a mat cut for the exact dimensions of your opening:

    https://www.iloveknk.com/2008/06/the-dreaded-skewing/

43. 

    Rose Gross on May 13, 2011 at 11:31 am

    Sandy I am up and running but know my mat is not staying in place it seems to be the left side like it is not tight to keep it in place I am using a new mat and my pressure is at 340. I tried to screw the screws on the back but didn’t seem to make a differance any suggestions. Please excuse the spelling not my best subject Thanks Rose

44. 

    Sandy McCauley on May 13, 2011 at 8:55 am

    Okay… then go here and download the top file:

    https://www.iloveknk.com/Support/Drivers/Klic-N-Kut/

    And then please watch the video from here:

    https://www.iloveknk.com/FreeVideos/Support/Installing64BitDriver/

45. 

    Rose Gross on May 12, 2011 at 6:45 am

    I am running 64 windows
    Thanks

46. 

    Sandy McCauley on May 11, 2011 at 1:33 pm

    You won’t need cables, but you will need to install the newest driver possibly. Are you running 32bit or 64bit Windows 7?

47. 

    Rose Gross on May 11, 2011 at 1:24 pm

    Sandy thank you for getting back to me so quick I spoke with Chad and he going to email the numbers I need but I do have another question I am running windows 7 and I was wondering if I need the power cords to make the cutter work? I am in hopes the new download with take care of that problem am I right

48. 

    Sandy McCauley on May 11, 2011 at 12:33 pm

    Hi Rose, Not to worry! The important thing is that you have the dongle, right? Just send me an email with the dongle number… the number ending in “H” and I’ll get license files regenerated for you. Email me privately so that I know which email address to use. Thanks!

49. 

    Rose Gross on May 11, 2011 at 11:55 am

    Sandy I don’t know where else to turn but I can’t get my elements to cut I lost the cd and now I don’t know how to get the product lcf and product ini I did download the software that you said too. I am very frustraded. any help at all would be wonderful thank.

50. 

    Alma-Marie Graf on May 6, 2011 at 9:29 am

    I’m looking to get a KNK machine, but I’m on a MAC and I do not want to use parallel software. I’m told I can use Flexistarter, but I do not know the cost and set up. Will I use this instead of the software that comes with the machine? I’m looking towards the 24″ only because I own a cricut expression, but I never really cut over 12″. Will I be able to teach myself this machine? I want to be able to cut anything instead of using carts. Thanks.